Senior Design Insight Analyst

Pontoon; Gloucester; On-site; GBP 66,000 - 111,000; Full time

Job summary

Pontoon is seeking a Senior Design Insight Analyst (6-month contract) to join our Customer Analytics team. The role focuses on mobile app propositions, especially Savings and Upcoming Payments journeys, translating data into actionable recommendations.

You will tell compelling stories with data, influence product and design decisions, and collaborate with Product, Design and Analytics teams across UK digital channels.

Qualifications

• Excellent SQL skills.
• Strong analytical and problem-solving capabilities.
• Proven experience translating data into compelling stories and business recommendations.
• Strong stakeholder management and influencing skills.
• Experience working in customer, digital or product analytics environments.
• Ability to balance technical analysis with business-focused communication.

Responsibilities

• Analyse customer behaviour across digital channels and mobile app journeys.
• Support optimisation of Savings and Upcoming Payments propositions.
• Use behavioural analytics to identify customer needs, opportunities and areas for improvement.
• Deliver actionable insights that influence product, design and business decisions.
• Partner with cross-functional stakeholders including Product, Design and Analytics teams.
• Present findings and recommendations in a clear, engaging and commercially relevant way.
• Drive evidence-based decision making through robust analysis and insight generation.

Skills

SQL

Analytical skills

Storytelling

Stakeholder mgmt

Analytics environments

Tools

Tableau

Power BI

GCP

Python

Job description

Senior Design Insight Analyst (Contract)

Contract: 6 Months Rate: Up to 600 per day (Max) Location: Ideally Bristol, but open to Manchester, Leeds, or Cardiff

Overview

We're looking for an experienced Insight Analyst to join a Customer Analytics team embedded within a digital product environment. This is a backfill position supporting key mobile app propositions, specifically within the Savings and Upcoming Payments customer journeys.

This role is focused on understanding customer behaviour within a mobile banking app, identifying how customers engage with products and features, and translating those insights into recommendations that shape product and design decisions.

The ideal candidate will be a strong communicator who can combine technical analysis with compelling storytelling, helping stakeholders understand not just what is happening, but why it is happening and what actions should be taken as a result.

Responsibilities

• Analyse customer behaviour across digital channels and mobile app journeys.
• Support optimisation of Savings and Upcoming Payments propositions.
• Use behavioural analytics to identify customer needs, opportunities and areas for improvement.
• Deliver actionable insights that influence product, design and business decisions.
• Partner with cross-functional stakeholders including Product, Design and Analytics teams.
• Present findings and recommendations in a clear, engaging and commercially relevant way.
• Drive evidence-based decision making through robust analysis and insight generation.

Essential Skills & Experience

• Excellent SQL skills.
• Strong analytical and problem-solving capabilities.
• Proven experience translating data into compelling stories and business recommendations.
• Strong stakeholder management and influencing skills.
• Experience working in customer, digital or product analytics environments.
• Ability to balance technical analysis with business-focused communication.

Desirable Skills & Experience

• Experience with data visualisation tools, ideally Tableau, though Power BI or similar tools are also welcomed.
• Experience working with cloud-based analytics environments. Exposure to GCP would be beneficial but is not essential.
• Python experience.
• Knowledge of statistical techniques and predictive modelling.

Ideal Candidate

• A true data storyteller rather than someone focused solely on reporting and dashboard creation.
• Comfortable working directly with stakeholders and influencing decisions through insight.
• Experienced in analysing customer behaviour and digital product adoption.
• Naturally curious about customer engagement and what drives usage of digital propositions.
• Able to convert complex data into straightforward recommendations for non-technical audiences.
• Experience in greenfield, start-up or scale-up environments would be highly attractive due to the proactive and exploratory nature of the role.

Equality & Diversity Statement

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.