Senior Depot Operations Manager

First West of England Ltd; Sheffield; On-site; GBP 44,000 - 55,000; Full time

Benefits offered by this job

Simply Health & Smart Health

Discounts on high street brands

Discounted train travel for you and a

Free bus pass

Cycle to work scheme

Up to 25 days holiday + bank holidays

Pension scheme and share purchase

Job summary

First Bus in Sheffield (Olive Grove depot) is seeking a Staff Manager to lead the depot operations team, drive on-time performance and customer experience within the governance framework. You will engage frontline colleagues, ensure policy compliance, and work with engineering and service teams to deliver KPI targets.

The role requires management experience, strong planning skills, and in-depth knowledge of road transport regulations. A proactive, communicative leader is essential.

Qualifications

• Management or supervisory experience in a similar setting.
• Excellent computer skills including MS Office.
• Professional knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire people to follow best practice.
• Knowledge of employment legislation and compliance requirements.
• Excellent planning and prioritising skills.
• Self-motivation with a positive approach to change.
• Strong customer focus and service delivery.

Responsibilities

• Manage the depot operations team in line with policies and procedures and relevant legislation.
• Coordinate with Training to ensure teams are competently trained and staffed.
• Manage driver performance and conduct development conversations.
• Support engagement and development of an high-performing operations team.
• Handle disciplinary, grievance or absence reviews per company policy.
• Maintain accurate records for performance and employee data.
• Collaborate with service performance to ensure consistent customer experience.
• Drive improvements in punctuality and lost miles to meet KPIs.
• Develop disruption plans with supervisors and communicate with stakeholders.
• Liaise with external stakeholders and governance meetings to improve service.
• Act as local custodian for fault diagnosis of performance systems.
• Ensure collaboration between operations and engineering teams.

Skills

Management experience

Computer skills

Road Traffic Act knowledge

Employment legislation knowledge

Planning and prioritising

Leadership and people skills

Customer focus

Tools

MS Office

Job description

First Bus in Sheffield (Olive Grove depot) is seeking a Staff Manager to lead the depot operations team, drive on-time performance and customer experience within the governance framework. You will engage frontline colleagues, ensure policy compliance, and work with engineering and service teams to deliver KPI targets.

The role requires management experience, strong planning skills, and in-depth knowledge of road transport regulations. A proactive, communicative leader is essential.