Senior Delivery Manager - People

National Energy System Operator Limited; Warwick; Hybrid; GBP 85,000 - 100,000; Full time

Benefits offered by this job

Bonus up to 20%

Private medical insurance

28 days annual leave

Pension scheme

Job summary

National Energy System Operator (NESO) seeks a strategic leader to drive Digital Products, Solutions and Services for the People Directorate. You will own the Agile DevSecOps delivery across the directorate, partner with stakeholders, manage budgets and risk, and guide architecture, security and reliability.

Hybrid work in Warwick or Wokingham with NSV clearance emphasis. You will lead a diverse engineering team, shape roadmaps, monitor user satisfaction, and collaborate with external partners.

Qualifications

• Strong stakeholder management and relationship-building skills.
• Knowledge of modern software engineering principles and practices including AI.

Responsibilities

• Partner with the directorate and stakeholders to translate priorities into digital charters and roadmaps.
• Own and manage the digital delivery plan, including budget, timeline, risks, and quality standards.
• Provide technical leadership, mentoring, and governance for platform usage.

Skills

Stakeholder management

Leadership

Digital/Technology

AI knowledge

Education

Degree in Management, Computer Science, or Engineering

Tools

Salesforce

MuleSoft

Azure

Job description

About the Role

The purpose of this role is to build and maintain partnerships with the People Directorate(s) to achieve business outcomes through Digital Products, Solutions, and Services with pace, quality, security, and reliability. This role is accountable for the creation, delivery, and performance of these Digital Products, Solutions, and Services as part of the DD&T functional plan for the People directorate. This role is responsible will be working closely with the PEOPLE Directorate and will implement, support, maintain, and improve PEOPLE systems in line with developing and delivering a strategic Digital, Data, and Technology roadmap that aligns with business goals and outcomes. It may require attending Leadership meetings of directorate(s) to ensure close collaboration with the directorate and teams. This role owns the Agile DevSecOps delivery of the product(s)/program of works for the directorate, with accountability for operational stability. It manages the end-to-end process of design, development, testing, deployment, and running of Digital Products and services that meet user and stakeholder needs. This role brings together other roles that work directly with the directorates, including strategic and Delivery BA, Architects, Senior Platform Manager or other SDMs, innovation business partners, and data stewards. The individual will work closely with a wide network of people across DD&T and NESO, requiring the ability to deliver work through influence. This role can be based in Warwick or Wokingham, with hybrid working options. We are open to full-time, part-time, and flexible working arrangements. This role is designated as requiring a National Security Vetting (NSV) clearance. You will usually need to have been a resident in the UK for the last five years to apply for the required level of clearance.

Key Accountabilities

Partner with the directorate(s) and business stakeholders to determine the contribution of business and technology delivery to achieving business objectives. Understand and translate NESO’s priorities, outcomes, and vision into digital charters and roadmaps. Plan and manage the delivery process, including budget, timeline, resources, risks, issues, dependencies, and quality standards. Own and manage the functional Digital delivery plan for the directorate. Champion Agile DevSecOps principles and modern engineering practices. Explore new practices and automation opportunities to achieve pace, quality, and reliability of digital solutions. Make commercially, technically, and operationally sound decisions consistent with the DD&T strategy. Work with other technical leaders to provide a seamless service and promote a culture of collaboration, innovation, and excellence. Adopt best practices, guard rails, and golden paths set out by the platform. Build strong relationships with technology partners and other service providers. Provide first-line assurance on the product and system, handling risks and mitigation plans. Lead, manage, and develop a diverse team of engineering experts, fostering a culture of learning, growth, and performance. Make smart commercial decisions and demonstrate a solid understanding of IT financial management. Stay current with the latest technology trends and identify opportunities for improvement and innovation. Conduct regular system audits, manage the change control process, and establish governance and best practices for platform usage. Provide technical leadership, guidance, and mentoring to the team. Communicate, collaborate, and influence effectively with other key roles. Continuously evaluate and measure the impact, value, and user satisfaction of digital solutions.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

This role requires a strategic and impactful leader who has implemented, maintained, supported and enhanced PEOPLE Workday PEOPLE system and associated PEOPLE applications and capabilities. You will have a broad technology exposure, enterprise scale, and strong management skills, able to influence at senior levels. A track record of leading change and transition in complex environments is essential. Working effectively with 3rd parties and outsourced services is key. Successful candidates will need to demonstrate the following:

• Strong stakeholder management and relationship-building skills.
• Strong technical skills and understanding of the latest technologies, data and AI, trends, and innovations in the digital domain.
• Knowledge of modern software engineering principles and practices inc AI.
• Knowledge of platforms like Salesforce, MuleSoft, Azure, or similar technologies.
• Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions.
• Highly outcome-focused, with the ability to translate user and stakeholder needs into effective digital solutions.
• Track record of managing issues effectively during priority incidents.
• Ability to create a performance-driven culture in the team.
• Commercial astuteness when dealing with 3rd parties.
• Skills in leading and managing a team of engineers.
• Skills in troubleshooting technical issues and resolving problems.
• High level of professionalism, integrity, and ethical standards.
• Excellent leadership, management, and communication skills.
• Passion for continuous improvement, innovation, and learning.

Essentials Degree in Management, Computer Science, or Engineering, or equivalent management-based digital, data, or technology-specific industry experience. Vast experience in technical leadership roles, managing teams effectively, and working with senior stakeholders. NSV Security clearance is required, along with the ability to maintain this clearance. Demonstrable experience in shifting to modern technology practices and adapting to change. Experience working with outsourced partners to deliver services is a must. Shown success in delivering, sustaining, and maintaining Workday systems and associated PEOPLE/People applications including internal communications. Demonstrable experience in PEOPLE processes, data, Internal communications and systems Strong tactical, critical thinking, and problem-solving skills. Strong planning, coordination, mediation, and leadership capabilities.

What You'll Get

A competitive salary of circa £85,000 - £100,000 dependent on experience and capability.

As well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme
• Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds. At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together