Senior Delivery Manager: FinTech SaaS, Complex Programs

Stream; Greater London; Hybrid; GBP 70,000 - 75,000; Full time

Benefits offered by this job

25 Days Annual Leave

24 weeks' paid Maternity Leave

4 weeks' paid Paternity Leave

Special Leave for IVF and other Fertil

Sabbatical scheme

Paid volunteering leave

Private Healthcare

Pension salary sacrifice

Electric vehicle salary sacrifice

Season Ticket Loan

ThanksBen benefits marketplace

Access to Stream for your ownfinancial

Stream for financial wellbeing

Job summary

Stream is seeking a Senior Delivery Manager to be a trusted leader for our largest clients, coaching junior team members and driving scalable delivery improvements. You’ll own end-to-end client launches, manage multiple projects and build strong sponsorship across Sales, Product, Eng, Risk and Comms.

You’ll shape a Delivery function as we scale, fix root causes behind recurring issues, and contribute to a playbook that reduces friction while delivering value to our clients and users.

Qualifications

• A strong track record delivering complex, multi‑stakeholder projects, ideally in B2B2C, SaaS, HR tech or fintech.
• Comfortable running several concurrent client implementations at pace, without losing attention to detail.
• Excellent stakeholder management, credible with senior client contacts as well as internal teams.
• A natural coach, energised by helping more junior colleagues grow.
• Data‑driven and outcome‑focused: you measure impact and steer away from vanity projects.
• Comfortable with ambiguity and motivated to shape process, not just follow it.
• Experience in earned wage access, employee benefits, workplace lending, savings or payroll is a plus, but not essential.

Responsibilities

• Own end-to-end delivery for our largest and most complex client launches across FlexPay, Credit, Wealth and Benefits, from contract signature through to go-live and post-launch adoption.
• Manage multiple concurrent projects and stakeholders, acting as the senior escalation point when delivery risk or complexity increases.
• Build credible, senior relationships with client sponsors and internal stakeholders across Sales, Product, Engineering, Risk and Comms.
• Coach and mentor Delivery Managers and Delivery Associates, raising the bar on project management rigour across the team.
• Own and evolve elements of the Delivery Playbook, standardising process and removing recurring friction rather than just firefighting it.
• Track adoption and revenue performance across your portfolio, proactively identifying and course‑correcting at‑risk accounts.
• Feed frontline delivery insight into the product roadmap, including ongoing improvements to our client onboarding experience.

Skills

Delivery management

Stakeholder management

Coaching

Data-driven

SaaS

Job description

Stream is seeking a Senior Delivery Manager to be a trusted leader for our largest clients, coaching junior team members and driving scalable delivery improvements. You’ll own end-to-end client launches, manage multiple projects and build strong sponsorship across Sales, Product, Eng, Risk and Comms.

You’ll shape a Delivery function as we scale, fix root causes behind recurring issues, and contribute to a playbook that reduces friction while delivering value to our clients and users.