Senior Delivery Manager

HM Revenue & Customs; England; On-site; GBP 52,686 - 64,395; Full time

Benefits offered by this job

Flexible and Hybrid Working policies

Generous leave allowance

Coaching and development

Family-friendly policies

Job summary

A government agency is seeking a Senior IT Delivery Manager to lead complex digital transformation projects. The role demands strong communication and collaboration skills, financial forecasting, and experience with Agile and Waterfall methodologies. The ideal candidate will have a background in managing technical change projects, offering an attractive salary and benefits including flexible working policies.

Qualifications

• Experience in delivering large, complex IT projects.
• Track record of managing stakeholder relationships.
• Ability to operate within complex governance frameworks.

Responsibilities

• Oversee the end-to-end delivery of IT projects.
• Manage IT delivery plans and status reports.
• Build and maintain relationships for successful outcomes.

Skills

Excellent communication skills

Collaboration skills

Risk management

Financial forecasting

Agile methodologies

Waterfall methodologies

Education

Prince 2 Practitioner or equivalent

Tools

Industry standard project management tools

Job description

Application Deadline

Apply before 11:55 pm on Thursday 4th December 2025

Location

Bristol, Cardiff, Edinburgh, Liverpool, Manchester, Telford, Worthing

Role Overview

Senior IT Delivery Manager – part of HM Revenue & Customs' Chief Digital & Information Office (CDIO). You will support large‑scale digital transformation projects, ensuring timely and cost‑effective delivery of digital products across the organization.

Key Responsibilities

• The end‑to‑end delivery of one or more large and/or complex IT projects.
• Production and management of end‑to‑end IT delivery plans and status reports.
• Identification, management and mitigation of IT risks, issues and dependencies.
• Raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners.
• Financial forecasting and tracking of all project expenditure.
• Building and maintaining effective and collaborative relationships to achieve successful outcomes for the business.
• Reporting and communicating project deliverables, progress and benefits to a wide range of stakeholders across all grades.
• Applying experience/understanding of both Agile and waterfall delivery methodologies in a Delivery Management setting.
• Engaging, building and maintaining teams, both internally and externally, identifying the people and skills needed to continuously deliver.
• Line management of IT Delivery Managers at various levels.
• Supporting the overall IT Delivery team via escalation management, guidance and performance management.
• Resourcing & capacity management of your immediate team.
• Being a credible, knowledgeable, enthusiastic and supportive team player, demonstrating strong communication skills and a passion for developing teams and building diverse cross‑team relationships.
• Being an active member of the Delivery Manager community.
• Working closely with business stakeholders, supporting and understanding business needs and strategy, ensuring deliverables are understood, aligned and agreed.
• Collaborating with Product Managers, Delivery Managers or project managers to ensure delivery of the products is aligned with the project scope, requirements and timeline constraints.

Ideal Candidate

You will be enthusiastic and self‑motivated with a passion for people, problem‑solving, decision‑making and consensus building in a fast‑paced digital environment. You will have a strong track record of delivering complex IT‑enabled change through collaboration with, and management of, a range of stakeholder and commercial relationships.

Required Experience and Skills

• Delivering large, complex, technical or IT‑enabled change projects or programmes.
• Working as a member of a large or major complex delivery team.
• Excellent communication and collaboration skills.
• Operating across tight & complex governance frameworks, and a sound knowledge of risk & cost management.
• Using industry standard project management tools and methodologies.
• Project governance including creating and managing a project plan and tracking risks/issues/dependencies.
• Utilising both Agile and Waterfall methodologies.
• Managing and supporting a team of professionals, including appraisals and professional development.
• Building & maintaining positive and effective relationships with all key stakeholders across a large and complex organisation.
• Supplier management with a focus on quality outcomes and value for money.
• Interpretation of change; making it easy for teams and stakeholders to understand what needs to be delivered, by whom, why, and when.
• Evidence of playing a key role in influencing strategic decision‑making.

Preferred Experience

• HMRC recognised project management tools and methodologies.
• Previous experience in the HMRC IT end‑to‑end change lifecycle.
• A recognised Delivery Management qualification such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP).

Salary and Pension

Salary: £58,541 with £16,959 contributed to the Civil Service Defined Benefit Pension scheme.

Pension contributions: at least 28.97% of salary.

Benefits

• Flexible and Hybrid Working policies.
• Generous leave allowance – 25 days to start, increasing by one day for each year of qualifying service up to 30 days.
• Family‑friendly policies.
• Personal support.
• Coaching and development.

Work Hours

Full‑time. Occasional travel and overnight stays may be required.

Seniority Level

Director

Employment Type

Full‑time

Job Function

Project Management

Industries

Government Administration and Government Relations Services

Equal Opportunities

HM Revenue & Customs welcomes applications from all people from all backgrounds with the experience and skills needed for this role. We are committed to creating an inclusive and respectful environment that reflects the diversity of the society we serve.