Global Delivery Lead for Complex Operations & Transformation

PwC; Belfast City District; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid/flexible working

Private medical cover

Volunteer days

Job summary

PwC is seeking a Delivery Lead to own the end-to-end delivery health for a portfolio of large, complex customer operations managed service engagements within PwC Operate. You will drive transition and run activities, establish governance across the portfolio, manage risks and dependencies, lead global delivery teams, and protect margin while boosting client satisfaction.

This role also partners with clients, partners and internal stakeholders to shape credible propositions and ensure delivery

Responsibilities

• Oversee the end-to-end delivery health of a large portfolio of complex customer operations managed service engagements.
• Ensure delivery excellence across transition and run, safeguarding commercial outcomes and driving improvements.
• Establish robust delivery governance across the portfolio, managing risks, dependencies, escalations and SLAs.
• Lead high-performing, global delivery teams in line with PwC Operate's Delivery Standards.
• Act as a senior operational advisor to clients and internal stakeholders, ensuring compliant delivery and protecting margin.
• Monitor financial and operational performance to protect margin and identify opportunities for value creation.

Job description

PwC is seeking a Delivery Lead to own the end-to-end delivery health for a portfolio of large, complex customer operations managed service engagements within PwC Operate. You will drive transition and run activities, establish governance across the portfolio, manage risks and dependencies, lead global delivery teams, and protect margin while boosting client satisfaction.

This role also partners with clients, partners and internal stakeholders to shape credible propositions and ensure delivery