Senior Defined Benefit Pension Complaints Lead

Legal & General; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Performance-related bonus plan

Generous pension contribution

Healthcare Plan

Job summary

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses. Candidates should have strong communication and analytical skills, with a robust understanding of pension schemes. This position offers opportunities for flexible working and various benefits including life assurance and generous holidays.

Qualifications

• Strong experience handling complex complaints within pensions or financial services.
• Solid understanding of Defined Benefit pension schemes.
• Excellent written and verbal communication skills.

Responsibilities

• Lead investigation and resolution of Defined Benefit pension complaints.
• Provide empathetic responses that align with customer experience standards.
• Maintain audit trails and support the Financial Ombudsman Service.

Skills

Complaint handling

Communication

Analytical skills

Detail-oriented

Tools

Complaint databases

Microsoft applications

Job description

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses. Candidates should have strong communication and analytical skills, with a robust understanding of pension schemes. This position offers opportunities for flexible working and various benefits including life assurance and generous holidays.