Complaints & Regulatory Investigator (Flexible Hours)

Fintellect Recruitment; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Flexible working arrangements

Supportive working environment

Job summary

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. Candidates should have experience in financial services, strong communication skills, and the ability to handle complex cases independently. The position offers a competitive salary and benefits, along with flexible working arrangements.

Qualifications

• Experience handling complaints in the financial services sector, particularly in lending or banking.
• Knowledge of FCA regulations and DISP rules is essential.
• Experience with B2B complaint management is desirable.

Responsibilities

• Manage and investigate customer complaints from receipt to resolution.
• Acknowledge complaints promptly and maintain professional communication.
• Conduct thorough investigations and draft compliant final response letters.
• Record complaints and outcomes accurately in internal systems.
• Identify trends in complaints and recommend process improvements.

Skills

Complaint handling in financial services

Excellent written communication

Strong investigative skills

Stakeholder management

Analytical skills

Attention to detail

Job description

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. Candidates should have experience in financial services, strong communication skills, and the ability to handle complex cases independently. The position offers a competitive salary and benefits, along with flexible working arrangements.