Senior Dedicated Support Engineer - 24/7 Incident Response

Comcast; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Comcast CTS is hiring dedicated Support Engineers who will act as trusted technical advisors, helping customers maximize the value of Comcast platforms. The role emphasizes incident resolution, automation, and cross-team collaboration to ensure high-quality service experiences.

The position requires strong coding in Python, experience with AWS and observability tools, and willingness to join a 24x7 on-call rotation. Bachelor's degree is preferred, with 5–7 years of relevant work experience.

Qualifications

• Solid understanding of web technologies, including HTTP, APIs and related protocols.
• Professional coding experience with Python to develop automation and tooling.
• Experience using Git and modern source control practices such as Gitflow.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Willingness to participate in a 24×7 on-call support rotation.
• Proven commitment to delivering outstanding customer experiences.

Responsibilities

• Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents.
• Identify technical insights from support cases and contribute to documentation and processes.
• Highlight recurring issues to drive product and platform improvements.
• Lead and support onboarding, launches and integrations with readiness and documentation.
• Develop and maintain automation, utility and monitoring solutions (Python, AWS, Datadog, Splunk).
• Participate in a 24×7 on-call rota and respond to critical incidents.
• Troubleshoot and resolve issues with minimal supervision and coordinate escalation.
• Act as customer advocate during escalation and provide timely updates.

Skills

Python

Troubleshooting

Git

APIs & HTTP

Communication

Automation

Education

Bachelor's Degree

Tools

AWS

Docker

Datadog

Splunk

Git

Job description

Comcast CTS is hiring dedicated Support Engineers who will act as trusted technical advisors, helping customers maximize the value of Comcast platforms. The role emphasizes incident resolution, automation, and cross-team collaboration to ensure high-quality service experiences.

The position requires strong coding in Python, experience with AWS and observability tools, and willingness to join a 24x7 on-call rotation. Bachelor's degree is preferred, with 5–7 years of relevant work experience.