Senior Debt Recovery Specialist

Yu Energy; Leicester; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking energy provider as a Senior Debt Recovery Specialist. This role offers an exciting opportunity to manage overdue accounts and negotiate settlements while collaborating with various departments. With a focus on growth and expansion, you will play a vital role in shaping the future of the company. Enjoy competitive compensation, a performance-based bonus, and a range of benefits including generous leave, training opportunities, and a supportive work environment. If you're a motivated individual with strong negotiation skills, this is your chance to make a significant impact.

Benefits

24 days annual leave plus bank holidays

Performance-based bonus scheme

Training and development for supervisory roles

Holiday buy-up of up to 5 days

Day off on your birthday

Employee Assistance Programme

Annual salary reviews

Enhanced parental leave policies

Recognition awards

Sick pay (subject to tenure)

Qualifications

• Experience in debt recovery or collections, preferably in Energy or Financial Services.
• Ability to handle complex queries and negotiate settlements.

Responsibilities

• Manage overdue accounts through phone, email, and letters.
• Collaborate with Legal and Customer Service to resolve disputes.
• Analyze account data and prepare management reports.

Skills

Negotiation Skills

Customer Service

Analytical Skills

Communication Skills

Decision Making

Job description

Senior Debt Recovery Specialist

Department: YUR - 2120 - Debt Enforcement & Mgt

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Collections Manager

Compensation: £25,000 / year

Description

Reports to: Collections Manager

Location: Leicester, LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week. Office Based.

Salary: £25,000 (Subject to Tax and NI)

Bonus: Earn up to £12,000 over the year, (£3k each quarter), paid in quarterly installments (subject to tax and NI, based on performance and KPIs).

If you are a diligent Collections and Recoveries Specialist, we would like to hear from you. You are a skilled negotiator from either the Energy or Financial Services industries and can utilize your skills to reduce DSO through managing complex queries.

We’re growing fast and expanding! We provide energy to thousands of commercial businesses across the UK and have ambitious plans for the future.

Join us during this exciting phase of expansion and play a key role in our growth.

What We Need from You

Here’s a snapshot of your responsibilities:

• Manage the recovery of overdue accounts by contacting customers via phone, email, and letters.
• Handle complex and high-value accounts, negotiating payments and settlements to recover debts.
• Collaborate with Legal and Customer Service departments to resolve disputes and facilitate recovery.
• Investigate unpaid bills, identify risks, and recommend mitigation measures.
• Analyze account data to identify trends, prepare reports on recovery activities for management.

About You

If you have what it takes, you could be the perfect fit:

• Decisive decision-maker—listens carefully and acts quickly under pressure.
• Commercial thinker—balances business goals with customer outcomes.
• Empathetic—distinguishes genuine payment difficulties from non-paying customers and considers vulnerabilities.
• Excellent communicator—confident and clear on the phone.
• Team player—willing to support colleagues.
• Motivated and resilient—positive attitude and eager to learn.
• Polite and respectful—always professional.
• Persistent and detail-oriented—follows through and pays attention to details.

Why Join Yü?

Our benefits include:

• 24 days annual leave plus bank holidays
• Performance-based bonus scheme
• Training and development for supervisory and management roles
• Opportunities to work with our sister company Yu Smart
• Holiday buy-up of up to 5 days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary reviews
• Enhanced parental leave policies
• Recognition awards
• Additional leave for marriage/civil partnership
• Appointment allowance
• Long service awards
• Referral bonuses
• Sick pay (subject to tenure)
• Modern facilities
• Death in service and critical illness cover

Please note: This role does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker visas. We can only accept applications from candidates with indefinite right to work in the UK.

If you require reasonable adjustments during the application process, please let us know.

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