Senior DC Pensions Administrator

Willis Towers Watson; United Kingdom; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work programme

Dental and optical cover

Critical illness protection

Job summary

Willis Towers Watson is seeking a Senior DC Pensions Administrator to join our Outsourcing team at the Redhill office on a hybrid basis. You will mentor and review the work of Junior Pensions Administrators while delivering high quality service to members and clients.

Working with the Team Leader, you will ensure SLA adherence, handle complex cases, and contribute to process improvements. The role requires strong pension scheme knowledge and coaching skills, with a proactive approach to

Qualifications

• Experience administrating occupational pension schemes, especially DC pension schemes.
• Experience coaching and supporting less experienced associates.
• Excellent interpersonal skills including written and verbal communication.
• Good time management and ability to prioritise workload with accuracy.
• Customer-focused with a commitment to quality.

Responsibilities

• Mentor and check work of Junior Pensions Administrators.
• Handle member and client queries related to DC pension schemes.
• Ensure service levels and performance standards are achieved with Team Leader.
• Deputise in the absence of the Team Leader.
• Provide guidance on technical issues and non-standard cases.
• Train and support junior associates with regular feedback.
• Assist in complex or project work including complaints.
• Identify service improvements and communicate findings to Team Leader.
• Meet targets and deadlines.

Skills

Pensions administration

DC pension schemes

Coaching & mentoring

Time management

Attention to detail

Communication skills

Tools

Pension administration software

Job description

Description

Join us as a Senior DC Pensions Administrator within our Outsourcing line of business based out of our Redhill office working hybrid. In this role, you will play a vital role in mentoring and checking the work of the Junior Pensions Administrators.

The Role

• Working within an administration team, servicing both member and client queries in relation to DCpension schemes.
• In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
• Deputise in the absence of the Team Leader.
• Be a senior point of reference on technical issues and non-standard cases.
• Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
• Train, support and mentor junior associates and hold regular feedback sessions.
• Assist in more complex/project work when required including complaints.
• Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
• Ensure that targets and deadlines are met.

Qualifications

What you'll bring

• Experience of administrating occupational pension schemes especially DC pension schemes
• Experience of coaching and supporting less experienced associates.
• Excellent interpersonal skills to include good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Customer and quality focused.
• Computer literate.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally.

• You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]

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