Senior D365 & WMS Solutions Lead

Fenwick; Newcastle upon Tyne; Híbrido; GBP 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave including bankhol

Birthday off in birth month

Up to 25% discount in Fenwick stores

Perks and cashback on products

WeCare 24/7 GP and wellbeing support

Hybrid working: office Mon-Wed, home/2

Descripción de la vacante

Fenwick is seeking a Senior Business Applications Analyst to lead Dynamics 365 projects across our retail, digital, finance, buying, merchandising and logistics functions. You will translate business requirements into effective system solutions and drive improvements across platforms.

You will work with IT, DevOps, Service Operations, BI and Testing teams to resolve incidents, deliver changes, train users, and document processes in a fast-paced hybrid environment at our Newcastle upon Tyne

Formación

• Strong knowledge and hands-on experience with D365, Shopify and POS systems.
• Proven ability to identify, prioritise, and resolve complex application issues, ensuring minimal business disruption.
• Experience with ITIL processes (Change, Incident, Problem, Service Request).
• Excellent communication, analytical, and problem-solving skills, with the ability to translate technical concepts into business language.
• Ability to work independently and collaboratively, including out-of-hours support.
• Strong commitment to continuous improvement, process optimisation, and proactive stakeholder engagement.
• Proven experience in designing, developing, and enhancing complex business processes and workflows.
• Experience in modifying, maintaining and enhancing business process solutions developed by internal and 3rd party partners.

Responsabilidades

• Act as a functional lead across Fenwick's core business systems, with a focus on Microsoft Dynamics 365 (D365).
• Provide expert support, drive system enhancements, and help shape future development of applications that support retail, digital, finance, buying, merchandising and logistics.
• Support and optimise D365 capabilities across our supply chain and operational landscape, including Warehouse Management Systems (WMS) and logistics processes.
• Work with IT, DevOps, Service Operations, BI and Testing teams to lead incident resolution, UAT, training, reporting, documentation and change delivery.
• Promote best practice and contribute to continuous improvement initiatives as a senior team member.

Conocimientos

D365

Shopify

POS systems

ITIL processes

Stakeholder engagement

Descripción del empleo

Fenwick is seeking a Senior Business Applications Analyst to lead Dynamics 365 projects across our retail, digital, finance, buying, merchandising and logistics functions. You will translate business requirements into effective system solutions and drive improvements across platforms.

You will work with IT, DevOps, Service Operations, BI and Testing teams to resolve incidents, deliver changes, train users, and document processes in a fast-paced hybrid environment at our Newcastle upon Tyne