Senior D365 Functional Analyst

Fenwick; Newcastle upon Tyne; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

33 days annual leave

Birthday off

Discount in Fenwick stores

Fenwick Perks scheme

WeCare 24/7 GP

Hybrid working

Job summary

Fenwick is seeking a Senior D365 Functional Analyst to act as the functional lead across our D365 platform, supporting Supply Chain, Warehousing, Logistics, Retail and Finance operations. You will own a mature D365 environment and help shape the roadmap for one of the UK’s leading independent retailers.

Joining Fenwick at a pivotal stage in our technology evolution, you’ll collaborate with BI, DevOps and Testing teams to deliver system enhancements and drive continuous improvement.

Qualifications

• Senior D365 Functional Analyst with hands-on experience across D365 modules.
• Experience translating business needs into scalable D365 solutions.
• Strong collaboration with DevOps, BI and testing teams.

Responsibilities

• Act as functional lead and SME for Microsoft Dynamics 365 across Supply Chain, Warehousing, Logistics, Retail and Finance.
• Collaborate with DevOps and Testing teams to coordinate deployments and releases.
• Maintain and evolve D365 capabilities alongside broader business applications (Shopify, POS, EDI).

Skills

Microsoft Dynamics 365

Supply Chain

Retail operations

Stakeholder collaboration

Tools

Shopify

POS

EDI

Job description

Are you a Microsoft D365 specialist looking for your next challenge?

Fenwick is seeking a Senior D365 Functional Analyst to act as the functional lead across our D365 platform, supporting Supply Chain, Warehouse Management, Logistics, Retail and Finance operations.

Joining Fenwick at a pivotal stage in our technology evolution, you'll take ownership of a mature D365 environment supporting critical retail, supply chain and finance operations, while helping to shape the future roadmap for one of the UK's most recognisable independent retailers.

We offer a hybrid working model, with time split between home and our offices located within our flagship store in Newcastle upon Tyne.

When you join Fenwick, you’ll receive:

• 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
• Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• Perks - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
• WeCare -24/7 GP, wellbeing advice & support service
• Hybrid working (Typically Monday-Wednesday working in-office and Thursday & Friday working from home)

About the role

As our Senior D365 Functional Analyst, you will act as the functional lead and subject matter expert for Microsoft D365, supporting critical business processes across Supply Chain, Warehousing, Logistics, Retail, Digital and Finance. You will play a key role in ensuring our D365 platform continues to evolve in line with business priorities whilst maintaining stability across day-to-day operations.

Working at the heart of Fenwick's technology function, you will collaborate closely with our Business Intelligence, DevOps, Service Operations and Testing teams to deliver system enhancements, troubleshoot complex issues, support releases, improve reporting capabilities and drive continuous improvement across the application landscape. This is a highly collaborative role requiring both strong functional expertise and the ability to build effective relationships across technical and business teams.

Whilst D365 will be your primary focus, you will also have the opportunity to influence and support Fenwick's wider business applications estate, including Shopify, POS, EDI and other integrated retail technologies.

What we are looking for in a candidate…

• Act as the functional lead and subject matter expert for Microsoft Dynamics 365 (D365).
• Partner with DevOps teams to support deployments, releases and application enhancements.
• Collaborate with Testing teams to coordinate user acceptance testing, defect management and release readiness activities.
• Work alongside Service Operations teams to manage incident, problem and change processes.
• Support and enhance D365 capabilities across Supply Chain, Logistics, Warehouse Management and Retail operations.
• Translate business requirements into scalable and supportable application solutions.
• Drive continuous improvement initiatives across D365 and related business applications.
• Produce and maintain process documentation, training materials and operational procedures.
• Provide support for integrated platforms including Shopify, POS and other strategic retail systems

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!