Senior Business Application Analyst

Fenwick; Newcastle upon Tyne; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Birthday off in birth month

Up to 25% discount in Fenwick stores

Perks and cashback on products

WeCare 24/7 GP and wellbeing support

Hybrid working: office Mon-Wed, home/2

Job summary

Fenwick is seeking a Senior Business Applications Analyst to lead Dynamics 365 projects across our retail, digital, finance, buying, merchandising and logistics functions. You will translate business requirements into effective system solutions and drive improvements across platforms.

You will work with IT, DevOps, Service Operations, BI and Testing teams to resolve incidents, deliver changes, train users, and document processes in a fast-paced hybrid environment at our Newcastle upon Tyne

Qualifications

• Strong knowledge and hands-on experience with D365, Shopify and POS systems.
• Proven ability to identify, prioritise, and resolve complex application issues, ensuring minimal business disruption.
• Experience with ITIL processes (Change, Incident, Problem, Service Request).
• Excellent communication, analytical, and problem-solving skills, with the ability to translate technical concepts into business language.
• Ability to work independently and collaboratively, including out-of-hours support.
• Strong commitment to continuous improvement, process optimisation, and proactive stakeholder engagement.
• Proven experience in designing, developing, and enhancing complex business processes and workflows.
• Experience in modifying, maintaining and enhancing business process solutions developed by internal and 3rd party partners.

Responsibilities

• Act as a functional lead across Fenwick's core business systems, with a focus on Microsoft Dynamics 365 (D365).
• Provide expert support, drive system enhancements, and help shape future development of applications that support retail, digital, finance, buying, merchandising and logistics.
• Support and optimise D365 capabilities across our supply chain and operational landscape, including Warehouse Management Systems (WMS) and logistics processes.
• Work with IT, DevOps, Service Operations, BI and Testing teams to lead incident resolution, UAT, training, reporting, documentation and change delivery.
• Promote best practice and contribute to continuous improvement initiatives as a senior team member.

Skills

D365

Shopify

POS systems

ITIL processes

Stakeholder engagement

Job description

Are you an experienced Applications Analyst looking for your next challenge? Do you enjoy solving complex business problems and driving continuous improvement through technology? If so, we have an exciting opportunity for you to join our Business Applications team as a Senior Applications Analyst!

We offer a hybrid working model, with time split between home and our offices located within our flagship store in Newcastle upon Tyne.

When you join Fenwick, you'll receive:

• 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
• Your birthday off as an additional day annual leave - this can be taken any day within your birth month.
• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• Perks - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
• WeCare -24/7 GP, wellbeing advice & support service
• Hybrid working (Typically Monday-Wednesday working in-office and Thursday & Friday working from home)

About the role

As a Senior Business Applications Analyst, you will act as a functional lead and subject matter expert across Fenwick's core business systems, with a particular focus on Microsoft Dynamics 365 (D365). Working at the heart of our technology function, you will provide expert support, drive system enhancements, and help shape the future development of applications that support our retail, digital, finance, buying, merchandising and logistics operations. This is an excellent opportunity for someone who combines strong technical and functional expertise with a passion for delivering practical business solutions.

A key focus of the role will be supporting and optimising D365 capabilities across our supply chain and operational landscape. We are particularly interested in candidates with experience of Warehouse Management Systems (WMS) and a strong understanding of logistics processes within a direct delivery (dropship) environment. You will work closely with stakeholders across Logistics, Digital, Buying & Merchandising and Retail to translate business requirements into effective system solutions, resolve complex issues, and ensure applications continue to support evolving business needs.

Working alongside IT, DevOps, Service Operations, BI and Testing teams, you will lead incident resolution, user acceptance testing, training, reporting, system documentation and change delivery. As a senior member of the team, you will also promote best practice, contribute to continuous improvement initiatives and support the ongoing evolution of Fenwick's technology landscape. This role is ideally suited to an experienced applications specialist with deep D365 expertise, strong analytical and problem-solving skills, and the confidence to work with stakeholders at all levels across a fast-paced retail business.

What we are looking for in a candidate...

• Strong knowledge and hands-on experience with D365, Shopify and POS systems
• Proven ability to identify, prioritise, and resolve complex application issues, ensuring minimal business disruption
• Experience with ITIL processes (Change, Incident, Problem, Service Request)
• Excellent communication, analytical, and problem-solving skills , with the ability to translate technical concepts into business language
• Ability to work independently and collaboratively, including out-of-hours support
• Strong commitment to continuous improvement, process optimisation, and proactive stakeholder engagement
• Proven experience in designing, developing, and enhancing complex business processes and workflows
• Experience in modifying, maintaining and enhancing business process solutions developed by internal and 3rd party partners

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!