Senior Customer Tech Support Engineer I

SBS; Yate; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Flexible work

Career development

Global culture perks

Job summary

SBS in Yate, Bristol is seeking a Service Desk Technician to join a global fintech partner. You will handle first-line support for customers worldwide, ensuring service levels and operational continuity in a 24x7x365 environment.

You will work in a hybrid setup, spending at least two days a week in the office, and collaborate across teams to resolve incidents, perform timely patching on Linux and Tomcat, and help drive process improvements.

Qualifications

• Excellent communication skills with customers and teams.
• Ability to learn quickly and switch between domains as required.
• Strong cross-functional collaboration and stakeholder engagement.
• Ability to prioritize and organize workload in a fast-paced environment.

Responsibilities

• Working the Service Desk queues, ensuring work is completed or scheduled as appropriate;
• Ensuring services are operational in-line with customer contractual SLA's;
• Identify service incidents and escalating as necessary to the relevant teams/ subject matter experts;
• Evaluate processes and methods of working to improve efficiency;
• Experience in service line(s) operational procedures, including payment interfaces and platforms;
• Ensuring service line documented operational procedures and associated controls/ run sheets are up-to-date and accurate;
• Performing regular patching activities for Linux and Tomcat are performed on time and accurately;
• Able to take on tasks that are required of the Operations Team.

Skills

Good communication

Quick learner

Cross-functional collaboration

Prioritization & organization

Tools

Linux

Windows

Oracle databases

AWS

Job description

Position Overview

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Service Desk Technician. You will be assisting customers globally and providing critical operational services on a 24x7x365 basis, as a first line service desk technician.

Location: Yate, Bristol

Hybrid: Minimum of 2 days in the office per week

Responsibilities

• Working the Service Desk queues, ensuring work is completed or scheduled as appropriate;
• Ensuring services are operational in-line with customer contractual SLA's;
• Identify service incidents and escalating as necessary to the relevant teams/ subject matter experts;
• Evaluate processes and methods of working to improve efficiency;
• Experience in service line(s) operational procedures, including payment interfaces and platforms;
• Ensuring service line documented operational procedures and associated controls/ run sheets are up-to-date and accurate;
• Performing regular patching activities for Linux and Tomcat are performed on time and accurately;
• Able to take on tasks that are required of the Operations Team;

Qualifications

• Good people and communication skills;
• Quick learner with the ability to process information and switch between new domains as required;
• Can work in a cross- functional/ BU/ Country manner and engage with key stakeholders/ teams as required;
• Good technical skills, including management of Linux and Windows operating systems and Oracle databases;
• Developing knowledge and experience of Cloud technologies (specifically AWS);
• Ability to prioritize and organize their own workload;
• Fluency in English, nice to have French language skills;

Company Overview

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

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