Global Service Desk Engineer: Linux/Cloud, Hybrid

SBS; Yate; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Flexible work

Career development

Global culture perks

Job summary

SBS in Yate, Bristol is seeking a Service Desk Technician to join a global fintech partner. You will handle first-line support for customers worldwide, ensuring service levels and operational continuity in a 24x7x365 environment.

You will work in a hybrid setup, spending at least two days a week in the office, and collaborate across teams to resolve incidents, perform timely patching on Linux and Tomcat, and help drive process improvements.

Qualifications

• Excellent communication skills with customers and teams.
• Ability to learn quickly and switch between domains as required.
• Strong cross-functional collaboration and stakeholder engagement.
• Ability to prioritize and organize workload in a fast-paced environment.

Responsibilities

• Working the Service Desk queues, ensuring work is completed or scheduled as appropriate;
• Ensuring services are operational in-line with customer contractual SLA's;
• Identify service incidents and escalating as necessary to the relevant teams/ subject matter experts;
• Evaluate processes and methods of working to improve efficiency;
• Experience in service line(s) operational procedures, including payment interfaces and platforms;
• Ensuring service line documented operational procedures and associated controls/ run sheets are up-to-date and accurate;
• Performing regular patching activities for Linux and Tomcat are performed on time and accurately;
• Able to take on tasks that are required of the Operations Team.

Skills

Good communication

Quick learner

Cross-functional collaboration

Prioritization & organization

Tools

Linux

Windows

Oracle databases

AWS

Job description

SBS in Yate, Bristol is seeking a Service Desk Technician to join a global fintech partner. You will handle first-line support for customers worldwide, ensuring service levels and operational continuity in a 24x7x365 environment.

You will work in a hybrid setup, spending at least two days a week in the office, and collaborate across teams to resolve incidents, perform timely patching on Linux and Tomcat, and help drive process improvements.