Senior Customer Support Engineer – Platform & AI

Vercel; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Vercel, a leader in developer infrastructure, is seeking a highly technical Customer Support Engineer to join our global team. You will resolve complex customer concerns, build internal tooling, and partner with engineering to ship robust solutions that help customers maximize the platform.

You will communicate clearly, own root causes, and collaborate across Product, Solutions, and Customer Success. The role includes weekend/on-call rotations and in-office anchor days for London, with fully

Qualifications

• Hands-on experience using Vercel and v0 as a platform.
• Experience in AI or web development/architecture and explaining concepts to others.
• Prior customer support experience in a technical role with troubleshooting and writing clear solutions.
• Strong written and verbal communication; ability to explain complex systems clearly.
• Willingness to participate in weekend/holiday on-call rotation.

Responsibilities

• Solve technically complex customer cases and provide guidance.
• Troubleshoot issues with Engineering; drive fixes and mitigations.
• Collaborate with Product, Solutions, and Customer Success for internal and external guidance.
• Develop and improve internal tools and scripts to increase team efficiency.
• Specialize in a product area (v0) and act as domain owner.
• Improve documentation and create runbooks and internal processes.
• Assist Enterprise customers with escalations.

Skills

Communication

Vercel/v0

AI/Web tech

Troubleshooting

Documentation

Job description

Vercel, a leader in developer infrastructure, is seeking a highly technical Customer Support Engineer to join our global team. You will resolve complex customer concerns, build internal tooling, and partner with engineering to ship robust solutions that help customers maximize the platform.

You will communicate clearly, own root causes, and collaborate across Product, Solutions, and Customer Success. The role includes weekend/on-call rotations and in-office anchor days for London, with fully