Senior Customer Support Engineer - Field & Remote MFDs

Sharp Business Systems France; United Kingdom; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our service engineers team in the UK. In this hands-on role, you’ll install, maintain and repair MFDs and related software on-site and remotely, delivering high-quality customer experiences.

Reporting to the Regional Service Manager, you will troubleshoot complex issues, share knowledge with customers, and support both hardware and software across the Sharp portfolio while working to KPIs.

Qualifications

• Experience installing, maintaining and repairing MFDs and related products.
• Strong knowledge of PCs, laptops and tablets.
• Good knowledge of Microsoft Word and Excel.
• Ability to learn bespoke software systems.
• Excellent communication and customer-facing skills.

Responsibilities

• Install, repair, configure and maintain MFDs and related products.
• Prepare, set up and refurbish equipment.
• Connect devices to customer PCs and networks, install drivers, configure scanning and network functionality.
• Diagnose and resolve advanced MFD and network faults.
• Provide training and guidance to customers on hardware and software.
• Provide cover across the service function when required.

Skills

IT skills

Microsoft Office

Network troubleshooting

Customer-facing skills

Teamwork

Self-motivation

Proactive attitude

Tools

Printer firmware

Networking equipment

Job description

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our service engineers team in the UK. In this hands-on role, you’ll install, maintain and repair MFDs and related software on-site and remotely, delivering high-quality customer experiences.

Reporting to the Regional Service Manager, you will troubleshoot complex issues, share knowledge with customers, and support both hardware and software across the Sharp portfolio while working to KPIs.