Customer Success Manager

Dropbox; United Kingdom; On-site; GBP 78,000 - 106,000; Full time

Job summary

As a Customer Success Manager at Dropbox, you will support Spanish-speaking customers in their journey with Dropbox. Your role will focus on customer training and deployment, strengthening partnerships, and achieving business objectives through effective communication and solutions. You will thrive in a collaborative and customer-oriented environment that values problem-solving skills.

Benefits

Competitive medical, dental and vision coverage

Flexible PTO/Paid Time Off policy

Income Protection Plans: Life and disability insurance

Mental health and wellness benefits

Qualifications

• Experience in Customer Success or similar roles.
• Fluency in Spanish and English required.
• Experience working with Spanish-speaking markets.

Responsibilities

• Lead post-sale customer deployment and provide education and training.
• Collaborate with Account Managers and Solutions Consultants.
• Drive customer retention and support business objectives.

Skills

Customer Oriented Problem Solving

Analytical mindset

Education

Bachelors Degree or equivalent experience

Tools

CRM systems

Job description

Join to apply for the Customer Success Manager - Spanish role at Dropbox

Join to apply for the Customer Success Manager - Spanish role at Dropbox

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Sales and Channel Team brings the power of enlightened work to organizations worldwide. We develop relationships that transform how companies collaborate and stories that shape how they see Dropbox. We don’t just sell products—we create partnerships that help companies leverage Dropbox Business to ignite new ways of working. From crafting sales strategies to analyzing business performance, we work with senior leaders to develop insights, identify opportunities, and do the planning and execution necessary to drive growth. If you're excited about creating partnerships inside the organization and out, join the Sales team. Areas of work include Sales Enablement, Sales Analytics, Customer Success, Account Management, Business Development, Channel Partnerships, Enterprise Sales, and Sales Operations.

Role Description

As a Customer Success Manager (Spanish speaking), you will be supporting post-sale customer deployment, education and training. You will play an integral role in our customer’s journey with Dropbox -helping them deploy Dropbox (both our Core product and Dash) and our suite of additional products while helping them realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers. You will also support Dropbox business objectives including driving customer retention and growth. We are a collaborative, customer oriented team, we are ‘worthy of trust’ and we are strong advocates for our customers.

Responsibilities

• Lead post-sale customer deployment calls while collaborating with Account Managers, Solutions Consultants/Engineers, in adopting Dropbox Dash, Dropbox, Dropbox Sign, DocSend and other products as they are added to our portfolio
• Discover customer goals/objectives and chart a plan for successful time-bound outcomes of those goals
• Develop a thorough understanding of Dropbox’s multiple products. Feel comfortable showcasing product features and their value to both decision makers and their employees
• Work with the Channel Sales team, helping our partners understand the value of Dropbox products
• Co-prepare and present QBR/EBRs (adoption insights/recommendations and product updates)
• Responsible for end customer engagement to drive education and training about their DBX solutions and products to support implementation, usage, adoption and integration into business workflows
• You have the ability to navigate a customer or partner interaction that focuses on technical aspects of the product
• Providing vital feedback from clients back to Dropbox leadership and product team
• Collaborate with Account Managers to ensure renewal and or growth for key accounts by driving account health and business
• Work with the team and leadership on identifying process and scale improvements
  
  

Requirements

• Customer Success or similar experience with a demonstrated track record of success
• Language requirement: Fluency in Spanish and English is a requirement
• Experience working Spanish speaking markets
• Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, and finance
• A technical aptitude with experience in communicating effectively at all levels
• Customer Oriented Problem Solving & Analytical mindset
• Ability to contribute to building new processes and systems
• Bachelors Degree or equivalent experience required
  
  

Preferred Qualifications

• Collaborative and Highly Engaged approach
• A passion for technology and learning
• Prior experience with CRM systems
• Preferred Experience within the Geographic coverage that include the EMEA countries
• Additional languages are preferred (Italian, etc.)
• Strong analytical and quantitative capabilities including comfort with basic modeling
  
  

Compensation

United Kingdom Pay Range

£78,200—£105,800 GBP

Ireland Pay Range

€79.200—€107.200 EUR

The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.

Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage*
• Retirement savings through a defined contribution pension or savings plan**
• Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance*
• Business Travel Protection: Travel medical and accident insurance*
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
• Mental health and wellness benefits
  
  

Additional Benefits Details Are Available Upon Request.

• Where group plans are not available, allowances may be provided
• Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy
  
  

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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