Senior Customer Success Manager - MarTech

JR United Kingdom; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A global marketing technology company is seeking a Senior Customer Success Manager in London. The ideal candidate will leverage their expertise in customer data, omnichannel strategy, and client relationship management to drive marketing outcomes and revenue growth. This is a hybrid role focusing on leading campaign delivery and collaborating across teams.

Qualifications

• 5+ years in a senior digital marketing or CRM position.
• Proven experience with ESPs and CDPs in retail/ecommerce.
• Track record of managing large client accounts.

Responsibilities

• Leading client relationships and campaign delivery.
• Collaborating with strategy, tech, and data teams.
• Driving satisfaction, retention, and growth across channels.

Skills

Customer data

Omnichannel marketing strategy

Confident communication skills

Client relationships

Tools

Email Service Providers (ESPs)

Customer Data Platforms (CDPs)

Job description

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Senior Customer Success Manager - MarTech, london (city of london)

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Client:

round8 talent search

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We’re Hiring: A Senior Customer Success Manager for aglobal marketing technology company combining AI, data, and omnichannel platforms to help brands grow smarter and connect with customers more effectively.

This is a brilliant role for someone who’s worked closely with email service providers (ESPs) and customer data platforms (CDPs)—someone who knows how to turn customer data into meaningful marketing outcomes.

? You’ll need:

• 5+ years in a senior digital marketing or CRM position
• Proven experience using ESPs and CDPs in a retail or ecommerce setting
• A track record of managing large client accounts and growing revenue
• A clear understanding of omnichannel marketing strategy
• Confident communication skills with senior-level stakeholders
• Comfortable leading delivery across cross-functional teams

? The role:

• Leading client relationships and campaign delivery
• Collaborating with strategy, tech, and data leads
• Shaping marketing and CRM programmes across digital channels
• Driving satisfaction, retention, and growth
• Based in London, with regular hybrid working at client and team offices

If you're someone who knows the ins and outs of customer data, marketing platforms, and building high-trust client relationships—we’d love to connect.

We are looking to fill this role asap. Please apply here with your CV.

#CustomerSuccess #MarketingTechnology #RetailMarketing #ESP #CDP #CRMJobs #LondonJobs