Customer Success Manager

SIMPEL; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A fast-growing tech scale-up, SIMPEL, seeks a Customer Success Manager to oversee the customer journey and support clients in the construction industry. This London-based role requires strong communication and relationship-building skills to ensure clients realize the full value of the company’s services. Join a dynamic team focused on driving digital transformation in construction with an immediate start available.

Benefits

High-growth environment

Collaborative, purpose-driven team

Qualifications

• 2+ years’ experience in Client Success or Account Management.
• Experience in or with the construction industry or tech.

Responsibilities

• Manage the entire customer lifecycle: onboarding, training, support.
• Build trusted relationships with key stakeholders.
• Represent the voice of the customer internally.

Skills

Communication

Relationship Building

Analytical Skills

Problem Solving

Education

Experience in SaaS Client Success or Account Management

Experience in the construction industry

Job description

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Help us drive the digital transformation of the construction industry

• Be part of a fast-growing tech scale-up expanding into the UK.
• Work with leading construction clients delivering major projects.
• London-based role with immediate start available.

About Simpel

The construction industry has long dreamt of a world that isn’t a maze of paper trails, delays, and disconnected systems. At Simpel, we’re turning that vision into reality.

Founded in 2018, Simpel is a cloud-based platform that centralises and streamlines construction operations. Our technology is already trusted by over 250,000 users across companies such as Lendlease and Multiplex, helping projects stay on budget and on schedule—while also improving productivity, safety, and quality.

We’re growing fast, scaling our services and building out our UK team. Now’s your chance to join us as a Client Success Manager and play a key role in shaping our expansion in the UK.

About the Role

As part of the Client Success team, you’ll take ownership of the entire customer journey and play a pivotal role in helping clients realise the full value of Simpel. You’ll partner with leading construction businesses to support the digital transformation of their operations—working closely with Product, Development, Sales, and Marketing to deliver a seamless client experience.

This is a high-impact, hands-on role based in London, with strong support from our experienced team in Australia and the opportunity to make your mark in a growing global business.

What You’ll Do

• Ensure clients unlock the full potential of Simpel and experience measurable value.
• Manage the entire customer lifecycle: onboarding, training, support, and renewal.
• Guide and consult clients on best practices for adopting Simpel and digitising workflows.
• Build long-term, trusted relationships with key stakeholders.
• Hold regular check-ins and business reviews, identifying opportunities for account growth.
• Maintain accurate records of client engagement and monitor client health.
• Develop deep product knowledge and understand how clients use Simpel day-to-day.
• Represent the voice of the customer internally, informing product roadmap and priorities.
• Contribute to team initiatives that enhance the overall client experience.

What You’ll Bring

• 2+ years’ experience in a SaaS Client Success or Account Management role.
• Experience working in or with the construction industry or a construction technology business.
• Proven ability to manage renewals and expansion to deliver strong net revenue retention.
• Proactive mindset with the ability to work across teams and take initiative.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and strong organisational skills.

What We Offer

• Be part of a high-growth tech company expanding into the UK market.
• Work with industry leaders and make a tangible impact on construction projects.
• Join a collaborative, purpose-driven team that values innovation and integrity.
• Help shape the future of how the construction industry operates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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