Senior Customer Success Manager | London, UK

FIS, Inc.; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Senior Customer Success Manager to enhance client relationships and drive contract renewals. This pivotal role involves managing the renewal process across a diverse product portfolio, ensuring client retention, and identifying upsell opportunities. The ideal candidate will possess strong negotiation skills and an analytical mindset to leverage data for strategic decisions. Join a forward-thinking company that values proactive engagement and offers a collaborative environment where your contributions can significantly impact business growth.

Qualifications

• Proven experience in contract management and strategic client retention.
• Strong understanding of accounts payable and receivable processes.

Responsibilities

• Manage the end-to-end client contract renewal process across all product lines.
• Grow and maintain strong client relationships with senior stakeholders.

Skills

Contract Management

Client Retention

Account Management

Communication Skills

Analytical Skills

Job description

Senior Customer Success Manager

FIS, Inc. London, United Kingdom Apply now Posted 17 hours ago Permanent Competitive

Senior Customer Success Manager

About this role

We are seeking a dynamic and results-driven Senior Customer Success Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This pivotal role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs.

What you will be doing

• Manage the end-to-end client contract renewal process across all product lines, ensuring timely and successful renewals.
• Grow and maintain strong client relationships and engagement with senior stakeholders, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.
• Collaborate with sales, account management, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.
• Proactively assess data and trends to provide insights and recommendations for enhancing client's business, improving retention and driving growth.
• Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.

What you bring

• Proven experience in contract management, strategic client retention, and key account management, preferably within payments, SaaS or fintech industries.
• Strong understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer - supplier relationships, EIPP, and revenue optimization solutions.
• Exceptional communication, senior-level negotiation, and interpersonal skills.
• Analytical mindset with the ability to use data to drive decisions and strategies.
• Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines.

Internal job title: Client Relationship Manager Senior

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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