Senior Customer Success Manager, EMEA (Hybrid)

Unily; Camberley; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Vitality life cover

Aviva pension

Life assurance

Income protection

Volunteer day

Job summary

Unily is seeking a Senior Customer Success Manager for the EMEA region, based in England. This hybrid role involves partnering with large multinational clients to drive value realization, adoption, and renewal across the Unily platform.

The ideal candidate brings 7+ years in CS/AM, experience with $2M+ ARR, and a strong SaaS background, including Planhat, Salesforce, Gong, and Miro. Fluency in English, with German/French a plus, is preferred.

Qualifications

• 7+ years experience in a Customer Success or Account Management role.
• Experience in managing ARR of $2M+ or equivalent.
• Experience in managing large multinational organizations (>15,000 employees).
• Experience working in a SaaS environment.
• Experience with digital workplace platforms (e.g., Jive, Interact, Jostle).
• Experience with CS tools (Planhat, Salesforce, Gong, Miro).
• Experience in a fast-paced, entrepreneurial company.

Responsibilities

• Be the primary point of contact for a designated portfolio of customers across varied sectors.
• Establish critical goals and KPIs to measure success.
• Help customers achieve value and increase adoption of the Unily platform.
• Use analytics to identify usage improvements and drive changes.
• Conduct regular business reviews to ensure ROI and evolving objectives.
• Identify renewal risks and coordinate with internal teams for renewals.
• Educate customers on new features and releases and support implementation.
• Maintain a deep understanding of the product and its evolution.

Skills

Customer success

Account management

Stakeholder management

SaaS

Data-driven

Tools

Planhat

Salesforce

Gong

Miro

Microsoft Office

Job description

Unily is seeking a Senior Customer Success Manager for the EMEA region, based in England. This hybrid role involves partnering with large multinational clients to drive value realization, adoption, and renewal across the Unily platform.

The ideal candidate brings 7+ years in CS/AM, experience with $2M+ ARR, and a strong SaaS background, including Planhat, Salesforce, Gong, and Miro. Fluency in English, with German/French a plus, is preferred.