Senior Customer Success Manager - EMEA (SaaS, Hybrid)

Unily

Waltham Cross

Hybrid

GBP 70,000 - 100,000

Full time

12 days ago

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Benefits offered by this job

25 days holiday + birthday day off

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Aviva pension

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Job summary

Unily is seeking a Senior Customer Success Manager for the EMEA region, based in London. You will partner with large multinational clients, drive adoption, and ensure value realization of the Unily platform across diverse industries.

The role requires 7+ years in customer success or related roles, experience managing multi‑million ARR, and proficiency in German or French. We offer a hybrid working model and a comprehensive benefits package.

Qualifications

7+ years in a Customer Success Management, Account Management or Partnership Management role.
Experience managing a portfolio of $2M+ ARR.
Experience working with large multinational organisations (>15,000 employees).
Experience in a SaaS environment and digital workplace platforms.

Responsibilities

Be the primary point of contact for designated portfolio of customers and act as the trusted advisor.
Establish key goals and KPIs with customers to measure success.
Help customers achieve adoption by aligning Unily capabilities with their needs.
Use analytics to identify usage improvements and drive changes.
Conduct regular business reviews to ensure ROI and evolving objectives.
Address customer issues cross-departmentally for quick resolution.
Identify renewal risks and collaborate on remediation for renewals.
Educate customers on new features and releases and support implementation.
Maintain deep product knowledge as the platform evolves.