Senior Customer Success Manager at Agentic AI PropTech SaaS
Grey Matter Recruitment
9 days ago
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Job summary
Grey Matter Recruitment is seeking a Customer Success professional to own onboarding, adoption, retention and expansion for enterprise property clients as they adopt an AI-powered platform.
You will collaborate with Product & Engineering to shape scalable CS workflows and automation, driving strong customer outcomes and long-term partnerships in a fast-growing AI startup.
Qualifications
- Customer Success or Account Management experience within B2B SaaS.
- Comfortable with APIs, integrations, data and technical troubleshooting.
- Commercial relationship builder.
- Passion for AI, automation and building modern Customer Success functions.
Responsibilities
- Own onboarding, adoption, retention and expansion for enterprise customers.
- Help build AI-powered CS automations, workflows and scalable processes.
- Partner with Product & Engineering to shape the future of the platform.
Skills
Customer success
Account management
B2B SaaS
APIs
Integrations
Data analysis
Commercial mindset
AI enthusiasm
Tools
CRM systems
Job description
Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.
The Company
- AI startup transforming the £33bn property industry
- Building AI agents that automate 80-90% of operational workloads
- Early-stage business with equity, huge growth and unicorn ambitions
The Role
- Own onboarding, adoption, retention and expansion for enterprise customers
- Help build AI-powered CS automations, workflows and scalable processes
- Partner with Product & Engineering to shape the future of the platform
The Need
- Customer Success or Account Management experience within B2B Saas
- Comfortable with APIs, integrations, data and technical troubleshooting
- Commercial relationship builder
- Passion for AI, automation and building modern Customer Success functions
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