Senior Customer Success Manager

Hub; Greater London; On-site; GBP 70,000 - 86,000; Full time

Benefits offered by this job

Education budget

Flexible working hours

Free lunch

Pension & health coverage

Parental leave

Warrants program

Job summary

Monta seeks a Senior Customer Success Manager to lead strategic accounts across the UK & Ireland, driving adoption of Monta Hub and expanding usage. You will own renewals, negotiate deals, and guide customers through complex journeys while leveraging AI workflows to optimize outcomes.

You’ll build trusted relationships, coach customers on platform value, and coordinate across Support, Product, and Sales to remove blockers and speed time-to-value.

Qualifications

• 4–6 years managing customer accounts, ideally in B2B SaaS (HubSpot experience a plus)
• Experience integrating AI workflows into product, engineering, or operational processes (e.g., automated QA, AI-driven dashboards, AI-assisted customer support)

Responsibilities

• Build strategic account plans mapping customer goals to Monta Hub
• Turn customers into Hub power users and maximise value
• Resolve blockers by coordinating Support, Product and Sales
• Spot expansion opportunities from first signal to signed contract in HubSpot
• Own renewals and complex multi-stakeholder negotiations
• Monitor account health and escalate issues before they grow

Skills

Account management

HubSpot experience

AI workflows integration

B2B SaaS

EV charging knowledge

Tools

HubSpot

Job description

up to 78,000 GBP gross/year + 20% variable (depending on seniority level)

Intro

Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility.

This is a fast-moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us.

AI is built into how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully, and to find smart ways to use them to move the work forward.

Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon.

The best part of Monta is the people: sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver.

We’re looking for a Senior Customer Success Manager who’s ready to roll up their sleeves, take ownership, and build with us, through the grind and the wins.

This Is What You Will Achieve

• Your customers are winning, and they know you’re part of it. You know their business goals inside out and you’ve helped them hit milestones they couldn’t have reached alone.

• You’re the Monta Hub guru. Customers come to you to get more out of the platform, and you’ve got them using features they didn’t know they needed.

• Your book is growing. Expansions closed, renewals locked in, tough negotiations handled with confidence, and escalations a rarity because you saw issues coming a mile off.

What You Will Do

• Get under the skin of your customers’ businesses. Build strategic account plans that connect what they do with Monta to where they want to go, and get out on the road to see them around the UK & Ireland 2-3 times a quarter.

• Turn customers into Hub power users. Enable and coach them on the Monta Hub so they get more value, faster, as the platform evolves.

• Clear the path when things get stuck. Jump on customer blockers and rally Support, Product and Sales to fix them fast.

• Spot and run expansion deals from first signal to signed contract in HubSpot. Scope the full opportunity and advise on what’s possible.

• Own renewals and commercial negotiations, including the complex, multi-stakeholder ones that need a cool head.

• Keep your finger on the pulse of your book. Report clearly on account health and get the right attention on accounts before small issues become big ones.

• What We’re Looking For

• You love a fast-moving environment. When priorities, products and processes shift, you get energised, not rattled.

• You’re brilliant at bringing people with you. You build strong relationships across teams and know how to get things moving for your customers.

• You figure things out. You dig into the Monta Hub on your own and break through blockers without waiting to be shown the way.

• You’re excited about AI and Claude, and you’re always looking for new ways it can change how you and the team work.

• Experience integrating AI workflows into product, engineering, or operational processes (e.g., automated QA, AI-driven dashboards, AI-assisted customer support).

Bonus points for:

• 4-6 years managing customer accounts, ideally in B2B SaaS (HubSpot experience a plus)

• A background in EV charging or eMobility

• A track record of winning complex negotiations

• Other European languages, as some accounts sit outside the UK & Ireland

If the mission excites you but your experience isn’t a perfect 1:1 match, apply anyway. We care about potential, not perfection.

Why Monta

• You’ll help build the future of EV charging. Our customers are shaping the next generation of EV driving, and you’ll be right there helping them make it happen.

• Extreme ownership, real influence. Our CSM team is entering a new era where CSMs own everything from the point of sale onwards. You’ll have a genuine say in shaping new projects, plus the time to go deep on your accounts thanks to the operational improvements we’ve just rolled out.

• The grind is real. Priorities shift, and flexibility is sometimes needed to get things across the finish line. But so are the rewards: impact, growth, and a team that has your back.

• The people are extraordinary. Talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure.

What We Offer

• A yearly education budget and extra days off to use it.

• A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.

• Free lunch every day.

• Pension & health coverage to keep you secure for today and tomorrow.

• Paid parental leave to support life's big moments.

• Warrants program - be part of our growth story.

• Flexible working hours; as long as you're at key meetings and delivering great work, we trust you to manage your schedule.

Find out more by visiting https://monta.com/uk/careers/