Senior Customer Success Manager

Dynamo AI; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Dynamo AI is seeking a Customer Success Manager to work closely with enterprise customers, ensuring their successful adoption of AI systems. This role involves managing relationships with stakeholders across business and technical teams, particularly for clients in the financial sector.

The ideal candidate will have strong communication and operational skills, coupled with a passion for helping organizations overcome challenges in deploying AI effectively. This position is based in London, engaging with customers throughout the UK and Europe.

Qualifications

• Experience in customer success, account management, or program management.
• Ability to coordinate cross-functional initiatives.
• Comfortable learning AI-related concepts.

Responsibilities

• Serve as the primary post-sales point of contact for enterprise customers.
• Monitor customer health and deployment progress.
• Help customers navigate operational and compliance considerations.

Skills

Stakeholder management

Operational coordination

Strong problem-solving

Communication skills

Job description

Customer Success Managers at Dynamo AI work directly with enterprise customers to ensure they successfully adopt, operationalize, and scale AI systems in real-world production environments. Acting as the primary post-sales partner for customers, this role sits at the intersection of relationship management, operational coordination, and enterprise AI deployment success.

You will work closely with some of the world’s largest financial institutions and regulated enterprises as they navigate the operational, governance, and organizational challenges of deploying AI safely and responsibly at scale. Success in this role requires strong ownership, stakeholder management, and the ability to coordinate across both business and technical teams to drive long-term customer outcomes and adoption.

About Dynamo AI

At Dynamo AI, we help enterprises deploy AI systems that are reliable, secure, observable, and production-ready.

As organizations accelerate adoption of Generative and Agentic AI, they face growing challenges around reliability, governance, latency, safety, compliance, and operational control. Dynamo AI provides the infrastructure, evaluation frameworks, and real‑time guardrails that allow enterprises to confidently operationalise AI at scale.

We work closely with enterprises and regulated industries to bridge the gap between AI experimentation and production deployment — enabling organisations to deploy AI systems safely, efficiently, and responsibly.

About the Role

We are looking for a Customer Success Manager to partner closely with enterprise customers after deployment to ensure they successfully adopt, operationalise, and derive measurable value from Dynamo AI’s platform.

This role sits at the intersection of customer relationship management, programme coordination, and enterprise AI deployment success. You will act as the primary point of contact for customers post‑sale — helping coordinate across product, engineering, support, and go‑to‑market teams to ensure customers successfully operationalise Dynamo AI’s platform in complex real‑world environments.

Many of our customers are large financial institutions and regulated enterprises deploying AI into critical business workflows. This role provides a unique opportunity to work at the forefront of enterprise AI adoption, helping some of the world’s most sophisticated organisations navigate the operational, governance, and organisational challenges of deploying AI safely and responsibly at scale.

Customer Success Managers at Dynamo AI are trusted customer partners who help drive long‑term adoption, customer satisfaction, and operational success. Success in this role requires strong ownership, relationship management, operational coordination, and the ability to navigate complex stakeholder environments across both business and technical teams.

This role is based in London and will work closely with customers across the UK and Europe.

In This Role You’ll

Own Customer Relationships

• Serve as the primary post‑sales point of contact for enterprise customers
• Build trusted relationships with stakeholders across business, operations, engineering, risk, compliance, and security teams
• Partner closely with large enterprise and financial institution customers deploying AI into mission‑critical and regulated workflows
• Develop a deep understanding of customer goals, operational priorities, and deployment challenges
• Ensure customers feel supported throughout the deployment and adoption lifecycle

Drive Customer Success and Deployment

• Help customers successfully operationalise Dynamo AI’s products within their organisations
• Drive customer adoption, engagement, and long‑term value realisation
• Monitor customer health, deployment progress, and adoption patterns
• Proactively identify risks, blockers, or gaps that may impact customer success
• Help customers navigate real‑world operational, governance, security, and compliance considerations as they scale AI deployments
• Coordinate internal teams to ensure timely issue resolution and customer support

Coordinate Cross‑Functional Execution

• Partner closely with engineering, product, support, and go‑to‑market teams to manage customer priorities and deployment needs
• Coordinate onboarding activities, deployment milestones, training sessions, and follow‑up actions
• Ensure alignment between customer expectations and internal delivery teams
• Track action items and drive accountability across multiple stakeholders and workstreams

Support Growth and Expansion

• Identify opportunities for deeper adoption and expansion within customer accounts
• Partner with sales and leadership teams on renewals, strategic growth opportunities, and account expansion
• Surface customer feedback and operational learnings to improve Dynamo AI’s platform and customer experience
• Help develop scalable customer success processes, playbooks, and best practices

You Might Thrive In This Role If You

• Enjoy building long‑term customer relationships and acting as a trusted advisor
• Are highly organised and comfortable coordinating across multiple teams and stakeholders
• Thrive in fast‑moving environments with evolving customer needs
• Have strong ownership and naturally follow through on details
• Are comfortable working with both business and technical stakeholders
• Enjoy solving operational and customer challenges collaboratively
• Care deeply about customer outcomes and long‑term success
• Are excited about working with large enterprises and financial institutions deploying AI into real‑world production environments

Preferred Qualifications

• Experience in customer success, account management, programme management, consulting, enterprise SaaS, or related customer‑facing roles
• Strong stakeholder management and communication skills
• Experience managing enterprise customers or complex strategic accounts
• Ability to coordinate cross‑functional initiatives and drive execution across multiple teams
• Comfortable working in technical environments and learning AI‑related concepts
• Strong problem‑solving, operational coordination, and organisational skills

Nice To Have

• Experience working with AI, enterprise software, cloud technologies, or technical platforms
• Familiarity with regulated industries such as financial services, healthcare, or government
• Experience supporting enterprise deployments or operational transformation initiatives
• Background in enterprise SaaS or high‑growth technology companies

Why This Role

Help Shape Real‑World Enterprise AI Adoption

You will work directly with some of the world’s largest and most sophisticated organisations as they operationalise AI across regulated and mission‑critical environments. This role offers a front‑row seat to how enterprises are transforming workflows, governance models, and operational processes around AI adoption.

Become a Trusted Customer Partner

You will play a central role in helping customers navigate the operational and organisational realities of enterprise AI deployment at scale.

Drive Meaningful Customer Impact

Your work will directly influence customer adoption, long‑term success, and the real‑world impact of AI deployments across enterprises.

Help Build the Future of Enterprise AI

You will help shape how Dynamo AI supports organisations deploying AI safely, responsibly, and effectively in production environments.

Base Salary Range: 120,000-180,000 pounds