Senior Customer Success Specialist - Agentic SDLC, AWS Specialist and Partner Organization
Amazon Web Services (AWS)
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Job summary
AWS EMEA SARL (UK Branch) is seeking a Senior Customer Success Specialist to lead AI-driven digital product delivery transformations for enterprise clients. You will shape SDLC modernization strategies, influence product roadmaps, and ensure measurable business value through executive alignment and program governance.
You will define scalable methodologies, maturity models, and repeatable playbooks, while partnering with system integrators to scale customer success across numerous global
Qualifications
- Extensive experience shaping enterprise SDLC transformation at scale.
- Proven ability to influence C-suite and VP-level stakeholders.
- Strong track record building scalable customer success programs.
Responsibilities
- Design AI-driven digital product delivery strategies for enterprise clients.
- Develop transformation methodologies, maturity models, and playbooks.
- Collaborate with partners to scale customer success delivery.
- Drive value realization: development velocity, quality, time-to-market.
- Influence product roadmaps through customer insights and thought leadership.
Skills
Tools
Job description
AWS is seeking a Senior Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform to revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI.
AWS is seeking a Senior Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform to revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI.
Amazon Kiro is AWS's AI-powered platform that transforms how organizations build software, from requirements gathering and architecture design to code generation, testing, and deployment. This role focuses on helping customers move beyond AI-assisted coding to systematic AI-driven digital product delivery transformation at enterprise scale.
You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-driven digital product delivery transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of organizations globally.
- Design and lead comprehensive AI-driven digital product delivery transformation strategies for enterprise customers adopting Amazon Kiro and AWS Gen AI services, addressing SDLC modernization, engineering culture evolution, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.
- Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI-assisted development to systematic agentic SDLC transformation at scale.
- Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy.
- Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI/DevOps consultancies) and support partner-led enablement programs, including training, certification, and delivery tool kits, that scale high-quality customer success delivery through the partner ecosystem.
- Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (development velocity, quality improvement, time-to-market reduction, developer productivity) through structured success planning and executive business reviews.
- Develop a point-of-view content, maturity models, and best practices for AI-driven digital product delivery transformation that establish AWS intellectual leadership.
- Influence Amazon Kiro product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- 7+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or digital transformation advisory, with direct accountability for enterprise customer outcomes
- 10+ years leading complex, large-scale software development transformation or engineering modernization programs with significant technology enablement components in enterprise contexts
- Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations
- Deep expertise in enterprise software development lifecycle transformation and engineering practices modernization, with direct experience advising organizations through significant SDLC reinvention initiatives (not just tool implementations)
- Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption in software development contexts, including engineering culture transformation and adoption measurement
- Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on engineering strategy and digital product delivery transformation (not just technology decisions)
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- L300+ understanding of Amazon Kiro capabilities (AI-powered code generation, testing, documentation, architecture assistance) and the AWS Gen AI platform (Amazon Bedrock, SageMaker, foundational models, agentic frameworks) with ability to articulate technical capabilities in business value terms to executive audiences
- 5+ years of direct experience in software development transformation, DevOps/platform engineering, or enterprise SDLC modernization initiatives at scale, with measurable outcomes achieved
- Deep understanding of AI/ML capabilities for software development including code generation, automated testing, documentation generation, architecture assistance, and agentic development workflows
- Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries
- Hands-on experience with Amazon Kiro, AWS AI/ML services (Bedrock, SageMaker), or comparable AI-powered development platforms in customer-facing delivery contexts
- Understanding of modern software development practices (CI/CD, DevSecOps, platform engineering), cloud-native architectures, and integration patterns required for AI-driven development workflows
- Experience designing large-scale organizational change management programs for engineering organizations including communication, training, and adoption
- Experience building partner ecosystems and enablement programs, including co-developing transformation methodologies with strategic consulting partners
- Published thought leadership in software development transformation, AI-powered development, or engineering productivity, with track record influencing product roadmaps through customer insight synthesis
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AWS EMEA SARL (UK Branch)
Job ID: A10544698
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