Senior Customer Success Lead — FinTech AI

Arva AI, Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arva AI is hiring its first Customer Success hire to own post-sale relationships with financial institution clients. You will drive retention, expand value, and feed customer insights back into product in a fast-moving early-stage setting.

Join a mission-driven AI startup focused on simplifying AML reviews and reducing costs, with in-person collaboration in Central London and visa sponsorship available.

Qualifications

• 2–3 years at a top-tier consultancy (strategy, financial services, or risk focus), with strong analytical foundations and client-facing experience.
• 1–2 years in a Customer Success or Account Management role at a B2B SaaS startup, ideally with exposure to fintech, regtech, or compliance tooling.
• Exceptional written and verbal communication — able to build trust with senior stakeholders in regulated institutions.

Responsibilities

• Own the end-to-end customer relationship post-onboarding, from initial deployment through to expansion and renewal.
• Become the internal voice of the customer — synthesising feedback from compliance teams and translating it into actionable product insight.
• Partner closely with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and that Arva delivers on its promises.
• Onboarding & Deployment: Guide new clients through onboarding, ensuring fast time-to-value and a smooth handoff from the sales process.
• Relationship Management: Build trusted, senior relationships within compliance and operations teams at financial institutions.
• Value Delivery: Proactively monitor customer health, identify risks early, and drive adoption of key platform features.
• Feedback Loop: Capture and synthesise structured feedback from customers to inform product prioritisation and roadmap decisions.
• Retention & Expansion: Own renewal conversations and identify upsell and expansion opportunities in partnership with Sales.
• Internal Advocacy: Represent the customer perspective in internal conversations — ensuring the product, support, and engineering teams understand real-world usage and pain points.

Skills

Consulting background

Startup CS background

Communication

Commercial Acumen

Curiosity

Ownership

Rigour

Job description

Arva AI is hiring its first Customer Success hire to own post-sale relationships with financial institution clients. You will drive retention, expand value, and feed customer insights back into product in a fast-moving early-stage setting.

Join a mission-driven AI startup focused on simplifying AML reviews and reducing costs, with in-person collaboration in Central London and visa sponsorship available.