Customer Success - AI - £100K+

Oliver Bernard; Greater London; Hybride; GBP 108 000 - 132 000; Plein temps

Avantages offerts par ce poste

Equity

Salary reviews twice a year

Hybrid with 4 weeks remote

Résumé du poste

Oliver Bernard in London is seeking a Customer Success Manager to own clients from onboarding through renewal and expansion. You’ll cultivate senior relationships with compliance and operations teams at financial institutions and spot risks early to drive platform adoption.

The role offers a base salary up to £120,000 with equity, plus a bi-annual salary review and an annual equity refresh. The position is London-based with up to 4 weeks of remote work annually.

Qualifications

• Strong senior stakeholder management skills.
• Commercial acumen and business sense.
• Ownership of client relationships through lifecycle.

Responsabilités

• Own clients from onboarding to renewal and expansion.
• Build senior relationships with compliance and operations teams at financial institutions.
• Spot risks early and drive adoption of the platform.
• Convey customer feedback to Product and Engineering to influence the roadmap.

Connaissances

Senior stakeholder management

Commercial acumen

Ownership of accounts

Description du poste

We’re working with a fast-growing AI start-up whose AI Agents automate AML and compliance reviews for financial institutions – Saving time and cutting costs dramatically!

In London, they're hiring their first Customer Success Manager.

You’ll own every client relationship once the deal is signed, and your feedback will shape the product.

What's on offer

• Up to £120,000 base, plus equity
• Salary review twice a year and a yearly equity refresh
• London based, work from anywhere 4 weeks a year

The role

• Own clients from onboarding to renewal and expansion
• Build senior relationships with compliance and operations teams at financial institutions
• Spot risks early and drive adoption of the platform
• Bring customer feedback to Product and Engineering to shape the roadmap

You’ll come from either

• A top-tier consultancy (strategy, financial services or risk)
• Or
• Customer Success or Account Management at a B2B SaaS start-up, ideally in FinTech or RegTech

You’ll need strong senior stakeholder skills, commercial sense, ownership, and a real interest in financial crime and AI. You don't need to know AML yet.