Senior Customer Success Engineer

Jackalope Digital LLC; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Equity with growth potential

Hybrid working arrangements

Training & development opportunities

Open source involvement

Culinary crew on-site

Wellbeing and parental leave

Team events and activities

Pet-friendly office

Job summary

Mitti by SafetyCulture is seeking a technically adept specialist to design and deliver scalable integrations. You will bridge GTM, Product, Design and Engineering to accelerate value delivery within scope, timeline, and budget.

The role emphasizes hands-on work with APIs, databases, and scripting languages, plus leveraging AI tools to speed up development and analysis. Hybrid work options are available.

Qualifications

• Strong hands-on experience with SQL, relational databases, APIs and scripting languages.
• Ability to explain complex technical concepts to engineers and business stakeholders.
• Experience using AI coding assistants and automation tools to accelerate work.

Responsibilities

• Delivering technical solutions: scope, design, build, test and hand off integration projects end-to-end within defined timelines and budgets.
• Partnering across GTM & Engineering: collaborate with Account Executives, CSMs and Onboarding to accelerate deployment and inform product roadmap.
• Building scalable tooling: identify recurring patterns and create shared scripts and automations to reduce delivery effort.
• Managing scope and architecture: advise customers on sustainable system design and handle custom requirements.

Skills

SQL

Relational databases

APIs

Enterprise integration patterns

Python

JavaScript

Ruby

Golang

Job description

Why join us?

Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.

Big tech impact, without the big tech ick.

This role exists to unlock technical value for Mitti’s customers by designing and delivering scalable integrations. It bridges the gap between Go-to-Market (GTM) and Product, Design & Engineering (PDE) to accelerate time-to-value within defined scope, timeline, and budget.

About You

• Technical Expertise: You have strong hands-on experience with SQL, relational databases, APIs, enterprise integration patterns, and scripting languages (e.g., Python, JavaScript, Ruby, Golang).

• Language & Communication: You possess proven ability to explain complex technical concepts effortlessly to both engineers and business stakeholders.

• AI Leverage: You fluently use AI coding assistants and automation tools to accelerate spec drafting, data analysis, and code development securely.

• Mindset & Approach: You are a self-directed, customer-first problem solver who context-switches easily, balances standard methodologies with edge-case judgment, and prioritises team success.

How Will I Spend My Time?

• Delivering Technical Solutions: Scoping, designing, building, testing, and handing off standard integration and automation projects end-to-end within defined timelines and budgets.

• Partnering Across GTM & Engineering: Collaborating with Account Executives during pre-sales, joining forces with CSMs and Onboarding Managers to accelerate deployment, and bridging customer feedback to Product, Design & Engineering to shape the roadmap.

• Building Scalable Tooling: Identifying recurring technical patterns to build shared scripts, templates, and automations that reduce delivery effort across all customer accounts.

• Managing Scope & Architecture: Advising customers on sustainable system architecture, managing package boundaries, and escalating custom requirements effectively.

At Mitti, we care about people and growing the team, through:

• Equity with high growth potential, and a competitive salary,

• Hybrid working arrangements with flexibility,

• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;

• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You’ll also receive other perks such as:

• In-house Culinary Crew serving up daily breakfast, lunch and snacks

• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy

• Quarterly celebrations and team events

• Table tennis, board games, gym sessions, book club, and pet-friendly offices.

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .