Senior Customer Strategy & Growth Operations Lead

Mixpanel-1; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive Medical, Vision, and D'

Generous Vacation Policy & Additional

Enhanced Parental Leave

Additional US Benefits: Pre-Tax 401(K)

Job summary

Mixpanel is seeking a Senior Customer Strategy & Operations Manager in London. You’ll serve as a strategic advisor to the VP of Global Customer Success, owning how we understand, retain, and grow our customer base, diagnosing what drives upsell and churn, and designing actionable scale for the post-sales motion.

You’ll work hands-on with customer data, build AI-powered tooling, and partner with CS leadership to turn insights into measurable impact across the revenue organisation in a

Qualifications

• 5+ years in Revenue Strategy, Sales Strategy, CS Ops, or Business Ops at a high-growth SaaS.
• Direct experience supporting a Customer Success or Post-Sales org.
• Hands-on with a CS platform and integrations with Salesforce.
• Strong SQL, analytics, and data-driven decision making.
• Experience with enterprise product sales.
• Structured thinking and clear commercial judgment.
• Exceptional communication across levels.
• Daily AI fluency with automation/agents.

Responsibilities

• Customer analysis at the account level to drive expansion and retention decisions.
• Forecast GRR, NRR, and expansion pipeline with robust inputs.
• Run the CS operating cadence including reviews and leadership offsites.
• Partner on CS platform integrations with Salesforce and product data.
• Build AI-powered skills, agents, and automations for CS.
• Collaborate with Global CS leadership and cross-functional partners.

Skills

5+ years experience in RevenueStrategy

CS leadership collaboration

CS platform experience

SQL / analytics

Enterprise product experience

Structured thinking

Exceptional communication

AI fluency

Tools

Salesforce

Job description

Mixpanel is seeking a Senior Customer Strategy & Operations Manager in London. You’ll serve as a strategic advisor to the VP of Global Customer Success, owning how we understand, retain, and grow our customer base, diagnosing what drives upsell and churn, and designing actionable scale for the post-sales motion.

You’ll work hands-on with customer data, build AI-powered tooling, and partner with CS leadership to turn insights into measurable impact across the revenue organisation in a