Senior Customer Service & Operations Lead

Teledyne FLIR; Chelmsford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Teledyne e2v is seeking a senior Customer Services professional to lead order management, ensure prompt booking of customer orders, and work closely with Sales to develop high-value accounts. You will drive process improvements, build strong customer relationships, and liaise daily with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics.

The role requires experience in manufacturing customer service, process mindset, and excellent Excel/ERP skills, with a proactive,

Qualifications

• Experience in a Customer Service or Order management role within a manufacturing organisation.
• Process improvement mindset with focus on efficiency.
• Strong customer service orientation and quality of experience.
• Persuasive communication, influencing and negotiation skills.
• Ability to meet tight deadlines and prioritise workload.
• Advanced ERP/CRM experience from a Customer Service perspective.
• Expert MS Excel skills and good MS Office knowledge.
• Analytical with attention to detail.
• Highly autonomous and a team player.

Responsibilities

• Ensure the team delivers first-class Customer service and orders are booked promptly.
• Collaborate with Sales to manage and develop key Teledyne e2v accounts.
• Drive process improvements within Customer Services.
• Build and maintain relationships with external customers to foster loyalty.
• Interact with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics daily.
• Represent the voice of the Customer within Teledyne e2v and recommend procedure enhancements.
• Assist with ad hoc Customer Services projects as required.

Skills

Customer Service

Order management

Continuous improvement

Communication skills

Deadline management

ERP/CRM systems

Excel

MS Office

Analytical mindset

Autonomy

Team player

Tools

SAP

Job description

Teledyne e2v is seeking a senior Customer Services professional to lead order management, ensure prompt booking of customer orders, and work closely with Sales to develop high-value accounts. You will drive process improvements, build strong customer relationships, and liaise daily with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics.

The role requires experience in manufacturing customer service, process mindset, and excellent Excel/ERP skills, with a proactive,