Senior Customer service executive/scheduler

TW Perry; Milton Keynes; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Professional to join their team in Milton Keynes. This role offers a supportive working environment with flexible hours. You will be responsible for managing calls, scheduling engineers, and liaising with clients and third parties. If you have relevant experience and are looking for a role that values communication and problem-solving skills, this could be the perfect opportunity for you. Join a company that fosters professional growth and a collaborative atmosphere.

Qualifications

• Experience in call management and scheduling engineers.
• Ability to liaise with third parties and manage escalations.

Responsibilities

• Manage calls and schedule engineers effectively.
• Liaise with third parties and handle client queries.

Skills

Call management

Scheduling

Client communication

Technical advice

Job description

Job Opportunity: Senior Professional

One of our clients in Milton Keynes is seeking a senior professional for a potentially extended or permanent position. The company offers a lovely working environment with working hours from 8 am to 4 pm or 9 am to 5 pm, Monday to Friday.

Responsibilities:

1. Call management
2. Scheduling engineers
3. Liaising with third parties
4. Managing escalations
5. Handling queries and complaints
6. Processing orders
7. Communicating with clients
8. Providing basic technical advice to resolve issues

If you have relevant experience, please get in touch.