Senior Customer Service Executive

Xact Placements; Reading; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company in Reading is seeking a Senior Customer Service Executive to join a friendly team. The role involves managing customer enquiries and ensuring excellent service delivery while coordinating with various stakeholders. Candidates should have strong organisational skills, communication abilities, and a proven record in customer service, along with proficiency in Microsoft Office.

Benefits

Free on-site car parking

Close to Train Station

Qualifications

• Experience in customer services or sales support.
• Ability to manage multiple tasks and priorities.
• Excellent literacy and administration skills.

Responsibilities

• Manage incoming calls and coordinate orders.
• Monitor shipments and address delivery issues.
• Support onboarding and maintain account records.

Skills

Organisational skills

Customer interaction

Communication skills

Problem-solving skills

Education

Proficient in Microsoft Office suite

Job description

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Senior Customer Service Executive, Reading

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Client:

Xact Placements

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6d92078ca861

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Our client based in Reading, Berkshire is currently looking to recruit a to join their small friendly Customer Service Team.

This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Services and Service Delivery teams. You’ll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you’ll need to have a flexible, proactive approach to your work.

This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.

Duties:

• Managing incoming calls and coordinating orders.
• Monitoring shipments and addressing delivery issues.
• Facilitating communication for new customer accounts.
• Performing administrative duties and maintaining documentation.
• Supporting the onboarding of new customers and engaging with stakeholders.
• Assisting in bids and proposals, and maintaining accurate account records.
• Participating in account reviews and ensuring adherence to SLAs
• Collaborating with Finance to resolve payment issues.
• Increasing awareness of Company services and solutions.

Requirements:

• You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
• Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makers.
• Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
• Proficient in the Microsoft Office suite.
• Excellent literacy and administration skills,and have dealt withcustomer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business context.
• Be able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlines.
• Great attention to detail, high standards and a sense of pride, resulting in a job well done.
• Team player with excellent timekeeping.
• Basic Salary up to £28,000 depending on experience
• Free on-site car parking
• Within walking distance to Train Station