Senior Customer Service Executive

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Bolton is seeking a Senior Customer Experience Executive to enhance customer satisfaction and service quality. This role involves direct customer engagement and requires a strong background in fast-paced service environments. Successful candidates will exhibit outstanding interpersonal skills and a proactive approach to customer service. Join a dynamic team focused on continuous improvement and customer success.

Qualifications

• Minimum of 3 years in a Customer Service role, ideally in Hair, Beauty or Fast Fashion.
• Experience in a fast-paced environment is essential.

Responsibilities

• Dealing directly with customers via phone or electronically.
• Handling and resolving customer complaints effectively.
• Recording details of customer interactions and transactions.

Skills

Communication

Interpersonal Skills

Organisational Skills

Proactive Thinking

MS Office

Tools

Shopify

Job description

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Client:

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

9

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Purpose of Role

As Senior Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service.

This department is all about providing excellent customer service to all our customers and clients as well as working towards achieving maximum profitability and growth in line with the company strategy and business goals.

Key Responsibilities

· Dealing directly with customers either by telephone or electronically

· Handling and resolving customer complaints

· Obtaining and evaluating all relevant information to handle product and service enquiries

· Directing requests and unresolved issues to relevant departments

· Recording details of enquiries, comments, and complaints and keeping records of customer interactions and transactions

· Managing administration associated with the role

· Building relationships internally and externally, communicating effectively with customers

· Providing feedback on the efficiency of the customer service process

· Being proactive by prioritising daily tasks and managing the workload

· Ensuring the customer journey is enhanced and the best it can possibly be

Person Specification - Experience and Skills Sets required

Minimum of 3 years in a Customer Service role is essential (Hair, Beauty or Fast Fashion Ideal)

Experience of working within fashion brand or similar paced business

Experience of working in a pressurised/fast paced environment is essential.

Outstanding communication and interpersonal abilities

Excellent organisational skills, being able to multi-task

Ability to think proactively and independently

Experience in MS Office is essential

Can work independently as well as in a team

Shopify experience desirable with reporting schedule required