Senior Customer Care Specialist - Complex Banking Support

Barclays; Coventry; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Senior Customer Service Advisor in Coventry to support Retail Banking customers in branch or local hubs. You will bring empathy, dedication and excellent service to every interaction, handling complex queries across multiple channels with a collaborative team.

The role involves five days per week, including some weekends, with a competitive salary and a core benefits package (pension, private medical insurance, life insurance and income protection)."

Qualifications

• Background in customer service, retail, hospitality or similar roles.
• Ability to handle complex customer queries with personalised resolutions.
• Comfortable working 5 days a week, including weekends.
• Strong communication and empathetic approach to customers.

Responsibilities

• Provide customer service via chat, email and phone.
• Resolve complex customer needs with personalised resolutions.
• Collaborate with teams across the bank to align customer care processes.
• Identify improvement opportunities and coach colleagues on processes.
• Develop and execute reports on customer care performance for senior stakeholders.

Skills

Customer service

Empathy

Communication skills

Team collaboration

Job description

Barclays is seeking a Senior Customer Service Advisor in Coventry to support Retail Banking customers in branch or local hubs. You will bring empathy, dedication and excellent service to every interaction, handling complex queries across multiple channels with a collaborative team.

The role involves five days per week, including some weekends, with a competitive salary and a core benefits package (pension, private medical insurance, life insurance and income protection)."