Senior Customer Remediation Oversight Leader

JSS; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

JSS in the United Kingdom is seeking a senior leader to head the Customer Remediation Monitoring function on a 14-month Fixed Term Contract. You will drive second-line oversight of remediation programmes, ensuring governance, pace and fair customer outcomes across the enterprise.

You will build and lead a diverse team, challenge root causes, collaborate with Internal Audit and risk functions, and present findings to executive committees, balancing robust oversight with pragmatic business

Qualifications

• Significant experience overseeing customer remediation programmes.
• Strong understanding of Consumer Duty, complaints management and redress.
• Proven ability to influence at Executive level.

Responsibilities

• Lead development of remediation oversight frameworks and assurance.
• Develop risk-based assurance covering governance and closure criteria.
• Present findings to executive governance forums.

Skills

Remediation oversight

Conduct risk

Data analytics

Stakeholder mgmt

QA testing

Executive reporting

Education

Compliance/risk qualification

Auditing credential

Job description

JSS in the United Kingdom is seeking a senior leader to head the Customer Remediation Monitoring function on a 14-month Fixed Term Contract. You will drive second-line oversight of remediation programmes, ensuring governance, pace and fair customer outcomes across the enterprise.

You will build and lead a diverse team, challenge root causes, collaborate with Internal Audit and risk functions, and present findings to executive committees, balancing robust oversight with pragmatic business