Customer Remediation Lead (12-Month Secondment)

Ayvens Group; Bristol; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading mobility solutions provider is seeking a Customer Remediation Executive in Bristol. In this full-time role, you will manage customer communications, ensure compliance with financial regulations, and handle customer complaints effectively. Ideal candidates will have previous experience in customer service or compliance, excellent communication skills, and strong organizational ability. The role supports the Customer Remediation Project, contributing to sustainable mobility solutions.

Qualifications

• Desired previous experience in customer service, compliance, finance or operational risk management.
• Ability to manage difficult customer queries and situations constructively.
• Commitment to regulatory compliance and risk management.

Responsibilities

• Manage customer queries and communications within agreed timelines.
• Ensure customer complaints are logged and responded to according to guidelines.
• Produce accurate communication letters to customers.

Skills

Excellent communication skills

Strong organizational and planning skills

Analytical mindset with attention to detail

Customer-focused and committed to fairness

Proficient in Microsoft Office applications

Job description

A leading mobility solutions provider is seeking a Customer Remediation Executive in Bristol. In this full-time role, you will manage customer communications, ensure compliance with financial regulations, and handle customer complaints effectively. Ideal candidates will have previous experience in customer service or compliance, excellent communication skills, and strong organizational ability. The role supports the Customer Remediation Project, contributing to sustainable mobility solutions.