Senior Customer Operations Specialist - Parts
Astec Industries Europe Limited
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Benefits offered by this job
Job summary
Astec Omagh is seeking a Senior Customer Operations Specialist - Parts to determine customer requirements, prepare quotes, and process orders. You will work closely with engineering, service, and sales teams while coordinating with procurement and production on lead-times.
The role requires 4+ years in a similar environment, strong communication skills, and the ability to read mechanical/electrical drawings. Travel 1-2 times per year to direct customers and dealers is expected.
Qualifications
- 4+ years of work experience in a similar environment.
- An Associate’s or bachelor’s degree in business or marketing is strongly desired and/or a combination of experience and training that provides the required knowledge, skills, and abilities.
- Excellent verbal and nonverbal communication skills.
- Ability to read and interpret mechanical and electrical drawings preferred.
Responsibilities
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, manuals, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems (breakdowns, wrong parts, replacements, returns, warranties).
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Understand shipping options and coordinate with the shipping team.
Skills
Education
Job description
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
Primarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as required
- Provide assistance to Astec direct customers and dealers
- Locate the correct parts and prepare the parts quotations as per the customer’s request
- Coordinate with other departments to ensure that the customer’s requests are met
- Accurately process all parts sales orders
- Follow up on quotes and orders with customers
- Work closely with outside sales team
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
- Work closely with other Astec sites and products.
- Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
- Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
- Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours)
- Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
- Participate in cross-department teams and committees as needed.
- Maintain daily/weekly/monthly/quarterly administrative tasks.
- Expected to carry “on call” duties (rotating schedule)
- Always follows company policies and procedures.
- Always follows proper safety rules and procedures.
- Performs other duties as assigned.
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
1-2 times per year. One week at the time. Within the USA.
- A working knowledge of Microsoft Office products
- Solve problems, work independently and effectively manage workload (well-organised), be resourceful, attention to details (meticulous) and work well under pressure.
- Ability to read and interpret mechanical and electrical drawings preferred.
- 4+ years of work experience in similar environment
- An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities
- Excellent verbal and nonverbal communication skills
- Some experience in mechanical or machinery related industry preferred.
Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality.
Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.
Telestack was purchased in 2014 by Astec Industries – the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build’s much of the world’s infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.
Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!
- Vacation
- Paid time off
- Retirement plan and/or pension
- Free parking
- Cycle to work
- Free work laptop
- Competitive salary
- Life insurance
- Employee Assistance Scheme
- Perks Card
- Social Opportunities
- Annual performance review
- On the job learning
- Progression opportunities
- Access to Health & Wellbeing app
Senior Customer Operations Specialist - Parts • Omagh, County Tyrone, GB
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