Senior Customer Operations Leader - Delivery & People

Royal Mail; Bere Alston; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

Lead COM allowance

25 days annual leave

Generous pension

Bonus potential (up to 10%)

Job summary

Royal Mail is seeking an inspiring Lead Customer Operations Manager for Blaydon to drive the delivery and collection operation. This senior role carries full accountability for performance, people development, customer experience and operational delivery.

You will lead frontline teams, manage budgets, coach managers, and build strong relationships with customers, stakeholders and the trade unions to ensure safety, quality and continuous improvement.

Responsibilities

• Lead operational performance across safety, customer, quality, productivity and people measures.
• Manage and develop frontline teams through coaching, engagement, recruitment and performance management.
• Deliver effective resource planning and budget control to ensure operational and financial targets are achieved.
• Build strong relationships with customers, key stakeholders and trade union representatives.
• Drive continuous improvement, change initiatives and the adoption of new technologies and processes.
• Maintain accountability for operational compliance, fleet, buildings, equipment and asset management.

Job description

Royal Mail is seeking an inspiring Lead Customer Operations Manager for Blaydon to drive the delivery and collection operation. This senior role carries full accountability for performance, people development, customer experience and operational delivery.

You will lead frontline teams, manage budgets, coach managers, and build strong relationships with customers, stakeholders and the trade unions to ensure safety, quality and continuous improvement.