Customer Delivery Operations Lead

Royal Mail; Porthmadog; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% bonus on target

Generous holiday allowance

Flexible working options

Pension scheme

Parental leave policy

Family friendly support

Maternity pay

Paternity leave

Adoption leave

Shared parental leave

Sick pay

Dental insurance

Health assessment every 2 years

MyBundle+ benefits access

24/7 wellbeing resources

Job summary

Royal Mail is seeking a Customer Operations Manager in Porthmadog to lead the Delivery team across shifts, ensuring accurate and on-time deliveries and a positive customer experience.

You’ll manage resources, coach frontline colleagues, partner with Trade Unions, and drive performance improvements while upholding Royal Mail values and safety standards within a permanent, full-time role.

Competitive package includes a 10% bonus target, generous annual leave, pension and family-friendly provisions.

Qualifications

• This role requires strong leadership and frontline team management experience.
• Proven ability to drive performance and coach teams to deliver results.
• Customer-focused with excellent communication and decision-making skills.

Responsibilities

• Take full accountability for the Delivery team’s performance and safety.
• Plan resources across shifts to ensure timely deliveries.
• Collaborate with Trade Unions to foster constructive, high-performing teams.
• Drive continuous improvement to meet service targets and customer needs.

Skills

Leadership

Team management

Delivery operations

Stakeholder collaboration

Problem solving

Job description

Royal Mail is seeking a Customer Operations Manager in Porthmadog to lead the Delivery team across shifts, ensuring accurate and on-time deliveries and a positive customer experience.

You’ll manage resources, coach frontline colleagues, partner with Trade Unions, and drive performance improvements while upholding Royal Mail values and safety standards within a permanent, full-time role.

Competitive package includes a 10% bonus target, generous annual leave, pension and family-friendly provisions.