Delivery Operations Leader - Inspire Teams & Service

Royal Mail; Epsom and Ewell; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Bonus 10%

25 days leave

Pension plan

Job summary

Royal Mail is seeking a Customer Operations Manager at Banstead Delivery Office, Epsom. You will oversee the delivery team, ensuring timely and accurate deliveries while upholding Royal Mail values and service standards.

The role requires strong leadership, people management, and the ability to foster a positive, inclusive work environment as Royal Mail transforms from letters to parcels.

Qualifications

• Customer focused, team player, results driven, inspiring leader.

Responsibilities

• Full accountability for the Delivery team, you’ll lead the morning to afternoon shifts and ensure smooth deliveries.
• Lead and inspire front-line colleagues to work efficiently and provide excellent doorstep service.
• Partner with Trade Union to coach your team and drive performance improvement.

Job description

Royal Mail is seeking a Customer Operations Manager at Banstead Delivery Office, Epsom. You will oversee the delivery team, ensuring timely and accurate deliveries while upholding Royal Mail values and service standards.

The role requires strong leadership, people management, and the ability to foster a positive, inclusive work environment as Royal Mail transforms from letters to parcels.