Senior Customer Insights & Analytics Leader

The Travel Corporation

Greater London

Hybrid

GBP 85,000 - 130,000

Full time

9 days ago

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Job summary

The Travel Corporation is seeking a senior analytics leader to drive customer and commercial insight across booking, marketing, and product data. You will move from reporting to diagnosis and influence strategic decisions with a team of analysts.

You will partner with Data Science and Engineering to improve data, set definitions, and translate complex data into clear actions for senior stakeholders. Experience with SQL, BI tools, and AI-enabled insights is required.

Qualifications

Significant experience in customer insight, customer analytics, or a similar insight-led role.
Strong experience with complex customer, transactional, loyalty, digital or behavioural data.
Strong analytical capability with SQL and modern BI tools.
Track record turning analysis into decisions and measurable outcomes.

Responsibilities

Lead customer and commercial analytics across priority business questions and strategic initiatives.
Turn complex data into clear perspectives on customer behaviour, growth opportunity and performance.
Develop analytical approaches across segmentation, customer journeys, conversion, retention and value.
Move the organisation from descriptive reporting towards diagnostic and predictive insight.
Translate ambiguous business challenges into structured questions and testable hypotheses.
Build evidence-led recommendations that senior stakeholders act on.
Set consistent definitions and frameworks for key customer and commercial measures.
Partner with Data Science on opportunities that require advanced modelling or experimentation.
Work with Data Product and Engineering to improve analytical data and self-service capability.
Lead and coach analysts, raising standards in methodology and storytelling.