Senior Customer Finance Manager

Pladis Global; Chiswick; On-site; GBP 50,000 - 60,000; Full time

Job summary

Join a dynamic and ambitious global biscuits and confectionery business that is committed to bringing happiness to consumers. This role offers a unique opportunity to partner with key accounts, drive financial performance, and enhance customer investment strategies. You will be part of a collaborative team focused on continuous improvement and delivering valuable insights. With a strong emphasis on agility and resilience, you will thrive in an environment that values purpose-led individuals who are passionate about making an impact. If you are ready to take on challenges and grow in your career, this is the place for you.

Qualifications

• 5+ years of experience in FMCG Customer/Commercial Finance.
• Strong financial and commercial competence.
• Ability to work in ambiguous and changing environments.

Responsibilities

• Drive performance diagnostics and support customer discussions.
• Manage business performance and improve investment strategies.
• Collaborate with the account team for key customer partnerships.

Skills

Customer/Commercial Finance

Business Performance Management

Financial Analysis

Collaboration

Communication

Data Analysis

Influencing Skills

Problem Solving

Education

Qualified Accountant (ACCA/ACA/CIMA)

Tools

MS Excel

PowerPoint

Job description

Want to help us bring happiness to the world? Want to join an ambitious and fast-growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure, and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis, you need to be purpose-led, resilient, and positive. Success here requires pace and agility, collaboration, and accountability. If that resonates with you, then pladis offers global ambition, a clear vision and roadmap for success, challenges, and unrivaled opportunities to learn and make an impact.

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What will this role achieve?

The UK&I has ambitious plans; Customer Finance acts as a hardworking and strong business partner helping the customer team build robust external relationships, improve internal value creation, and leverage enhanced understanding of consumer and trade dynamics to create effective strategies. You will drive the routines necessary to understand performance, deliver insightful financial analysis, provide rigorous financial control, and enhance processes to optimize customer investment decisions.

The role holder will report to the Customer Finance Director and will have sole responsibility for partnering with the customer team for the key Asda and Sainsbury's accounts, while also working on ad hoc projects across the wider Customer team.

What will be your key deliverables?

• Develop a strong business partnering culture with the account team, providing encouraging challenge and valuable insight while ensuring ongoing continual improvement.
• Work with the Customer team to drive better understanding of the drivers of performance (including trends, channel/customer profitability, and understanding of external retailer landscape and dynamics) and develop gap fill opportunities.
• Manage a regular rhythm of business performance diagnostics, the annual & strategic planning process, and the Monthly Performance Review (MPR) process.
• Support customer discussions by preparing joint business plan evaluations with a more-for-more mentality to improve investments and model customer P&Ls.
• Influence and drive the agenda ensuring that the customer teams make well-informed and timely choices.
• Partner with the CF Director on total third-party business reporting.
• Work on key business process improvement initiatives.
• Manage & control terms/pricing investments, tracking delivery & P&L management of accruals.
• Implement pre & post evaluation of TI investments to optimize returns.
• Manage unsolicited deductions working with Genpact and account teams.

Bring your experience

• Proven experience in FMCG in Customer/Commercial Finance.
• A passion for business performance management & analytics.
• A strong collaborator and communicator.
• Ability to influence and work collaboratively across the organization.
• Ability to work effectively in an ambiguous and changing environment and drive the agenda forward.
• Self-confidence and skills to challenge the Customer team and senior leadership.
• Strong financial and commercial competence built over a minimum of 5 years.
• Advanced MS Excel, PowerPoint, and the ability to turn raw data into insights.
• A qualified accountant (ACCA/ACA/CIMA).

Our Purpose

Bring happiness with every bite.

It's a purpose that every one of our colleagues around the world believes in. While we're all unique, we share the same values.

Each of our values is important on its own, and together they're powerful. They are part of who we are and what we stand for as an employer.

Living our pladis values is key to success. Look out for interview questions that link to these values.

Our Values

• Purpose-led - We're energized and guided by our purpose to bring happiness with every bite.
• Agile - We're always evolving, improving for our customers and consumers.
• Positive - We're motivated, optimistic, courageous, and inspire each other.
• Resilient - We're persistent in setbacks, quick to adapt, learn, and move forward.
• Collaborative - We operate as one pladis, winning and succeeding together.

Best mix of ingredients

pladis is an equal opportunities employer, a thoughtful mix. We foster a happy, inclusive, and diverse workplace where every voice is heard and differences are celebrated. We believe that diversity and fresh perspectives help us grow and thrive.

We ensure reasonable accommodations are provided for individuals with disabilities during the application and employment process. Please contact us to request accommodations.

pladis is committed to hiring a diverse workforce without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other protected classification.

We operate a strict Preferred Supplier List. Recruitment agencies must have an agreement with us to submit candidates. We do not accept CVs from other sources or pay fees for candidates not represented on our PSL.

Compensation

• £50,000 - £60,000 per annum + Discretionary annual bonus