Senior Customer Engineer

Vertiv Group Corp.; Bedford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated technician to join their team, focusing on generator systems and maintenance. In this role, you will perform standard service activities, conduct contract maintenance, and provide technical support to sales teams. The ideal candidate will have a strong background in electrical and mechanical fault finding, along with a National Level 3 qualification in a related discipline. This is a fantastic opportunity to work in a dynamic environment where your contributions will directly impact service excellence and customer satisfaction. If you are self-motivated and eager to make a difference, this role is for you.

Qualifications

• Experience in the generator standby power industry is essential.
• National Level 3 qualification in electrical or mechanical discipline required.

Responsibilities

• Conduct standard service activities including load bank testing.
• Installation and commissioning of generator and control systems.

Skills

Electrical fault finding

Mechanical fault finding

Communication skills

Assertive attitude

Self-motivated

Education

National Level 3 qualification in electrical discipline

National Level 3 qualification in mechanical discipline

Tools

Generator systems

PLC systems

Microprocessor systems

LV switchgear

Job description

Job Description

DUTIES & RESPONSIBILITIES

1. Undertake standard service activities including load bank & building load test proving, major & minor diesel servicing.
2. Carry out contract maintenance and inspection on a planned basis to Vertiv standards.
3. Installation of temporary generating plant.
4. Identify opportunities for extra works (SQD) & recommendations.
5. Remedial work to contract customers either planned repairs or as part of a call out facility.
6. Be included on call out rota for 24h response.
7. Completion and submission of relevant reports to service administration within a timely manner following all site activity.
8. Carry out project surveys & lead projects.
9. Installation and commissioning of generator and AMF control systems.
10. Provide technical support to Sales Managers on customers' sites and in the back office.
11. Fault finding and rectification in both Electrical and Mechanical disciplines in support of field engineering teams when required.
12. Servicing of LV switchgear.
13. Provide technical telephone support to field engineering teams when required.
14. Comply with all Company Health and Safety Requirements.
15. Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

QUALIFICATIONS & EXPERIENCE

1. Previous experiences within the generator standby power or related industry.
2. National Level 3 qualification in either an electrical or mechanical discipline.
3. Experience of Electrical and Mechanical fault finding & rectification.
4. Be competent at either intermediate electrical or mechanical works.
5. A good understanding of PLC and microprocessor systems.
6. A good understanding of IT.
7. Experience in servicing LV switchgear would be advantageous.
8. Experience in a field operations role.
9. Experience of fault finding & rectification.

PERSON SPECIFICATION

1. Assertive attitude.
2. Self-motivated and results driven.
3. Strong communicator.
4. Essential Full driving license.
5. Above average workplace & personal effectiveness competencies.