Enable job alerts via email!

Senior Customer Compliance Manager

Hodge

Cardiff

On-site

GBP 64,000 - 74,000

Full time

4 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Hodge is seeking a Senior Customer Compliance Manager to lead compliance functions within the Retail team in Cardiff. This role requires extensive knowledge of regulatory requirements and the ability to foster a risk-aware culture. The successful candidate will manage compliance teams, engage with stakeholders, and ensure that customer outcomes align with regulatory expectations, embodying Hodge's mission of societal betterment.

Qualifications

Senior management background in compliance or risk.
Experience in financial services, specifically compliance-related roles.
Ability to present at Committee level.

Responsibilities

Oversee compliance and QA teams to ensure strong risk culture.
Manage Customer Compliance team and support strategic direction.
Ensure adherence to regulatory changes and provide insights.

Skills

Compliance

Risk Management

FCA Conduct rules

Team Management

Education

Certification under SM&CR

Experience in financial services

Join to apply for the Senior Customer Compliance Manager role at Hodge

1 week ago Be among the first 25 applicants

Join to apply for the Senior Customer Compliance Manager role at Hodge

Get AI-powered advice on this job and more exclusive features.

This range is provided by Hodge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hodge

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.

The Senior Customer Compliance Manager is a member of the Retail senior management team, reporting to the Retail Director. The role will be responsible for helping support Retail to achieve business growth and ensure a good customer outcomes.

This role falls under SM&CR, and the successful person will need to be certified.

Previous experience in financial services in a Compliance / Risk Senior Manager
Presenting at Committee level
Knowledge of FCA Conduct rules.

Key responsibilities will include:

Oversee work undertaken by the teams within the function, ensuring they support and question the business in Compliance, QA and Risk matters and encourage a robust risk and compliance culture.
Provide management and direction to the Customer Compliance team, supporting with making choices, questioning and ensuring senior management are aware of and are actioning any concerns or issues raised by the team.
Oversee regulatory change that impacts the bank and ensuring robust processes and training are introduced through an extensive knowledge of regulatory requirements and be able use this to support the team and business units.
Provide product technical support and regulatory insight to the business, including acting as a consultant on projects, participating in workshops and contributing to project teams as required.
Build strong and collaborative working relationships with business partners and stakeholders, including Management Team members and 2nd Line Compliance Team.
Manage the Customer Outcome testing framework ensuring Customer Outcome assessments are conducted in a timely manner and provide constructive feedback to the relevant individuals and teams.
Form part of the membership of forum and committee meetings, providing challenge to attendees and business areas around their adherence to regulatory expectation and customer outcomes, and ensure that leaders are held to account when falling short of this ie. Consumer Duty, Vulnerable Customer, MCOB and BCOBs.
Aid with the development of the Retail strategy. Identifying areas of risk and compliance within the current (and future) processes and working closely with projects and departments to understand and ensure the relevant action is taken to highlight, address and alleviate the risk to the company.
Adhere to the Training & Competency Scheme ensuring regular 1-1s, quarterly appraisals whilst providing documented evidence of this.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
General Business
Industries
Banking

Referrals increase your chances of interviewing at Hodge by 2x

Audit Senior Manager – Conduct and Operational Risk

Cardiff, Wales, United Kingdom 7 hours ago

Operational Risk Manager (IT and Cyber Security - 6 months FTC)

Manager, International Contracts (Remote)