Senior Customer Communications Lead — 6-Month Contract

A2Dominion Group; Ealing; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days’ holiday (plus Bank Holidays)

Up to 8% contributory pension

Annual health and lifestyle benefit allowance up to £300

Job summary

A leading housing association is seeking an Interim Senior Customer Communications Manager to promote its reputation through high-quality marketing communications. The role is based in Ealing with hybrid working. The successful candidate will manage communications strategy, ensure brand integrity, and lead a team. A professional qualification and significant experience in customer communications and marketing are essential. Competitive benefits include a generous holiday policy and pension contributions.

Qualifications

• Significant experience in customer marketing and communications.
• Strong skills in project delivery and evaluation.
• Excellent editing and proofreading skills.

Responsibilities

• Develop and lead customer communication strategies.
• Monitor and report on communication performance.
• Manage relationships with creative agencies and suppliers.

Skills

Stakeholder management

Copywriting

Project management

Brand management

Negotiation skills

Education

GCSE in Math and English (Grades A*-C)

Professional qualification in internal communications

Job description

A leading housing association is seeking an Interim Senior Customer Communications Manager to promote its reputation through high-quality marketing communications. The role is based in Ealing with hybrid working. The successful candidate will manage communications strategy, ensure brand integrity, and lead a team. A professional qualification and significant experience in customer communications and marketing are essential. Competitive benefits include a generous holiday policy and pension contributions.