Senior Customer Advisor

TN United Kingdom; Ringwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is expanding its call handling team and seeking a Senior Customer Service Advisor. This rewarding role involves taking incoming calls, responding to emergencies, and logging information in a CRM system. Join a supportive team that values trust, openness, and respect while making a positive difference in people's lives. With extensive training and career development opportunities, this position offers a fantastic work environment and the chance to excel in customer service. If you are a motivated and empathetic individual ready to make an impact, this opportunity is for you!

Benefits

Free tea and coffee

Extensive training

Career development opportunities

Free on-site parking

Supportive and friendly team

Qualifications

• Background in customer service, ideally in a senior capacity.
• Good standard of English and IT skills is essential.

Responsibilities

• Taking incoming calls from Home Owners, responding to emergencies.
• Logging each call in the CRM system accurately.
• Supporting the team in training and inducting new members.

Skills

Customer Service

Communication Skills

IT Skills

Empathy

Reliability

Resilience

Flexibility

Tools

CRM System

Job description

Social network you want to login/join with:

• Location: Ringwood, Hampshire (office based)
• Salary: From £25,000 per annum, depending on experience
• Shifts: Operational hours are between 06:30-22:30, covering earlies, days & lates

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a Senior Customer Service Advisor to join our team.

Why work for us?

• Fantastic Colleague Benefits
• Variety of shifts to fit with your lifestyle
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Light, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day

What does the role involve?

You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls, or speaking to people keen to hear a friendly voice.

Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times.

Remaining alert to ensure you are ready and available for your next customer.

As part of a close-knit team providing a critical service, our colleagues are reliable and ensure their timekeeping is exemplary to ensure they are available when needed.

No sales, just great Customer Service!

As the 'Senior' you will support the Monitoring Services Management team in training and inducting new team members and be an exemplary role model for the team.

About you

We are looking for people with a background in customer service, ideally in a senior capacity within a similar environment.

You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis, and with good common sense.

A good standard of English and IT skills is essential.

There is no better feeling than making a difference to someone’s life, and that is exactly what we do here at Careline Support Ltd every day.

Company Values - TORCH

Trust – Openness – Respect – Communication - Honesty

Who are we?

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Home Owners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touchpoints. The creation of Careline has enabled us to elevate our service, and our call handling team ensures that no one is alone in an emergency. Working from our modern offices in Ringwood, Careline is breaking the mould of other call centre environments.

How to join us

We are looking for the very best people to join our business. If you feel you have the skills and attributes to make a difference and want to be part of our success story, apply today!