Senior Customer Advisor

Stellantis &You UK; Leicester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Stellantis &You UK in Leicester Central dealership is seeking a Senior Customer Advisor to join our Aftersales team. You will be the key link between customers and our technicians, guiding each customer through the Stellantis &You customer journey.

As a Senior Advisor you will communicate clearly with customers and colleagues, embrace new digital systems, and quote and sell Service Plans while retaining customers to the group.

Qualifications

• Full valid UK driving licence required.
• Minimum 2 years experience as a customer advisor in a main dealership service department.

Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

Skills

Driving licence (UK)

Customer advisor experience

Job description

Senior Customer Advisor based in our Leicester Central dealership: 91 Abbey Ln, Leicester LE4 5QU

• A full valid UK driving licence is required for this role.
• A minimum of 2 years experience as a customer advisor within a main dealership service department is required

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

Customer Advisor Role Overview:

This is a great opportunity for you to become a key member of our Aftersales team.

An exciting new opportunity has come up here at our Leicester Central dealership as we’re on the lookout for a Senior Customer Advisor to join our team.

It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.

A Customer Advisor will also:

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.

You will also be the go-to person when the customer wants us to:

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

Let’s Work together:

We are looking for an experienced automotive Senior Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.